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New Member

CME CALL ON HOLD ISSUE

I have followinbg config on a phone.

When I am on one call and put the call on hold, (i have not pushed NEW CALL so second line is not invoked)

Now if someone calls me, it goes straight to voicemail which I think it wrong.

Can you tell me if this is config issue.

Phone is 7970.

ephone-dn 21 dual-line

number 400

label 400 Jeff

name Jeff

call-forward busy 1299

call-forward noan 1299 timeout 16

ephone 16

device-security-mode none

mac-address 001D.45B5.E3B3

username "userfour"

paging-dn 157 unicast

type 7970

button 1:21 2o140,141,142,143

4 REPLIES

Re: CME CALL ON HOLD ISSUE

Hello,

Under your ephone-dn configuration, please enter "no huntstop channel" and see if that works for you. Let us know.

Hope that helped, if so please rate.

New Member

Re: CME CALL ON HOLD ISSUE

But there is no hunt group...why huntstop would work?

New Member

Re: CME CALL ON HOLD ISSUE

Do I need this command?

hold-alert 30 originator

VIP Super Bronze

Re: CME CALL ON HOLD ISSUE

Hi,

Try and add the no huntstop channel command under the ephone-dn.

This command is not used for hunt groups, however it tells the phone to hunt to the 2nd channel on the ip phone.

Your ephone-dn has 2 lines, or 2 channels. When one is busy, incoming calls roll over to the 2nd channel. The command helps your ccme router forward calls to the 2nd free channel

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