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New Member

CME - Call placed on hold, shows back up on Receptionists

phone. If the receptionist transfers (via speed dial button on 7914) a call to someone in the office; and the persons takes the call and places the caller on hold, the call shows back up on the receptionist's phone display. Her phone is NOT configured for "keep-conference" and I tried disabling "transfer full-consult" but this still happens. It is CME 4.0.0(1).

Any ideas?

Thanks.

Mike.

3 REPLIES
Hall of Fame Super Gold

Re: CME - Call placed on hold, shows back up on Receptionists

Do you mean, it show on the 7914, and NOT on on the other ?

At very least, buttons config please ?

New Member

Re: CME - Call placed on hold, shows back up on Receptionists

The Manager places his phone on hold (DN on ephone 11) and then that call appears on the receptionist's 7960 display (ephone 10).

Receptionist's EPHONE:

!

ephone 10

description Reception

mac-address 0019.E8F4.94C3

ephone-template 2

username "d10" password 12345

speed-dial 1 11 label "M. B"

speed-dial 2 12 label "B. R"

speed-dial 3 13 label "L. H"

speed-dial 4 14 label "L. M"

speed-dial 5 15 label "S. "

speed-dial 6 16 label "E. L"

speed-dial 7 18 label "P. R"

speed-dial 8 19 label "J. "

speed-dial 9 20 label "T. "

speed-dial 10 21 label "K. "

speed-dial 11 22 label "K. "

speed-dial 12 23 label "L. C"

speed-dial 13 81 label "After Hours"

speed-dial 14 51 label "Office Closed"

paging-dn 87

type 7961 addon 1 7914 2 7914

mwi-line 4

button 1:82 2:83 3:84 4:10

button 7s11 8s12 9s13 10s14

button 11s15 12s16 13s18 14s19

button 15s20 16s21 17s22 18s23

button 19s17 20s24

!

!

!

Ephone of person who placed the call on hold:

ephone 11

description *** M B ***

mac-address 001A.6D70.C66F

ephone-template 1

username "d11" password 12345

paging-dn 87

type 7941

keep-conference

button 1:11 2o31,64,65,66,67

!

EPHONE DNs of Receptionists phone:

!

ephone-dn 82 dual-line

number 82

label Line 1

description Reception

preference 1

call-forward noan 80 timeout 25

huntstop channel

no huntstop

!

!

ephone-dn 83 dual-line

number 82

label Line 2

preference 2

call-forward noan 80 timeout 25

huntstop channel

no huntstop

!

!

ephone-dn 84 dual-line

number 82

label Line 3

preference 3

call-forward busy 80

call-forward noan 80 timeout 25

huntstop channel

---------

telephony-service

load 7914 S00104000100

load 7941 TERM41.7-0-3-0S

load 7961 TERM41.7-0-3-0S

load 7936 cmterm_7936.3-3-5-0

max-ephones 42

max-dn 144

ip source-address 192.168.1.1 port 2000

system message

url services http://192.168.1.3/voiceview/common/login.do

url authentication http://192.168.1.3/voiceview/authentication/authenticate.do

time-zone 12

voicemail 53

max-conferences 8 gain -6

moh music-on-hold.au

web admin system name

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern ....

secondary-dialtone 9

after-hours block pattern 3 91268 7-24

after-hours block pattern 4 91284 7-24

after-hours block pattern 5 91340 7-24

after-hours block pattern 6 91345 7-24

after-hours block pattern 7 91441 7-24

after-hours block pattern 8 91473 7-24

after-hours block pattern 9 91649 7-24

after-hours block pattern 10 91664 7-24

after-hours block pattern 11 91758 7-24

after-hours block pattern 12 91767 7-24

after-hours block pattern 13 91784 7-24

after-hours block pattern 14 91787 7-24

after-hours block pattern 15 91809 7-24

after-hours block pattern 16 91868 7-24

after-hours block pattern 17 91869 7-24

after-hours block pattern 18 91876 7-24

after-hours block pattern 19 918887000400 7-24

after-hours block pattern 20 91900 7-24

after-hours block pattern 21 9976 7-24

after-hours block pattern 22 91...976.... 7-24

directory entry 34 25 name Conference Room

create cnf-files version-stamp 7960 Jan 26 2007 17:08:56

!

Hall of Fame Super Gold

Re: CME - Call placed on hold, shows back up on Receptionists

Hi,

on the receptionist's ephone, can you try button 7m11 instead of 7s11, and check if does the same ?

You could also try latest FW 8.0 on the telecaster and latest 5.0 on the sidecars.

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