08-07-2007 11:21 PM - edited 03-14-2019 10:58 PM
Hello,
I'm not able to transfer a call with consultation to an analog phone connected to an ATA.
Only way to transfer the call is using blind mode without consultation.
I think my 2801 with CME is correctly configurated.
I set the telephony-service 'transfer-system full-consult' and IP Phone where I try to do transfer is associated to a dual-line ephone-dn.
Have you any idea?
thanks for your replay.
Andrea
08-08-2007 02:29 AM
Are you using latest FW on the ATA ?
08-08-2007 06:23 AM
The fw should be correct, ATA load ATA030100SCCP040211A.zup and the CME version is 4.1 (c2801-spservicesk9-mz.124-11.XJ3.bin).
I verified the fw version using 'debug ehpone registration' this the debug output:
*Aug 8 14:16:11.498: ephone-2[9]:UnregisterMessage after Reset/Restart sent
*Aug 8 14:16:11.498: ephone-2[9][ATA001B53F0BB8A]:Phone Unregistered on socket [9] ATA001B53F0BB8A
*Aug 8 14:16:11.498: ephone-2[9]:UnregisterAck sent on socket [9] (10/11/24)
*Aug 8 14:16:11.502: %IPPHONE-6-UNREGISTER_NORMAL: ephone-2:ATA001B53F0BB8A IP:192.168.210.101 Socket:9 DeviceType:Phone has unregistered normally.
*Aug 8 14:16:11.514: New Skinny socket accepted [1] (11 active)
*Aug 8 14:16:11.514: sin_family 2, sin_port 15464, in_addr 192.168.210.101
*Aug 8 14:16:11.514: skinny_add_socket 1 192.168.210.101 15464
*Aug 8 14:16:11.518: %IPPHONE-6-REG_ALARM: Name=ATA001B53F0BB8A Load=ATA030100SCCP040211A.zup Last=Initialized
*Aug 8 14:16:11.518:
Skinny StationAlarmMessage on socket [7] 192.168.210.101 ATA001B53F0BB8A
*Aug 8 14:16:11.518: severityInformational p1=0 [0x0] p2=0 [0x0]
*Aug 8 14:16:11.518: Name=ATA001B53F0BB8A Load=ATA030100SCCP040211A.zup Last=Initialized
*Aug 8 14:16:11.618: ephone-(2)[7] StationRegisterMessage (10/11/24) from 192.168.210.101
*Aug 8 14:16:11.618: ephone-(2)[7] Register StationIdentifier DeviceName ATA001B53F0BB8A
*Aug 8 14:16:11.618: ephone-(2)[7] StationIdentifier Instance 1 deviceType 12
*Aug 8 14:16:11.618: ephone-2[9]:stationIpAddr 192.168.210.101
*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:maxStreams 0
*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:protocol Ver 0x1
*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:phone-size 5400 dn-size 680
*Aug 8 14:16:11.618: ephone-(2) Allow any Skinny Server IP address 192.168.210.100
*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:Found entry 1 for 001B53F0BB8A
*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:socket change 9 to 7
*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:DisAssociate: Closed socket 9 for unregistered phone
*Aug 8 14:16:11.618: ephone-2[-1][ATA001B53F0BB8A]:FAILED: CLOSED old socket -1
*Aug 8 14:16:11.618: ephone-2[7][ATA001B53F0BB8A]:phone ATA001B53F0BB8A re-associate OK on socket [7]
*Aug 8 14:16:11.618: %IPPHONE-6-REGISTER: ephone-2:ATA001B53F0BB8A IP:192.168.210.101 Socket:7 DeviceType:Phone has registered.
*Aug 8 14:16:11.618: Phone 1 socket 7
*Aug 8 14:16:11.618: Phone 1 socket 7: Running Bravo ??
*Aug 8 14:16:11.618: Skinny Local IP address = 192.168.210.100 on port 2000
ciao
Andrea
08-08-2007 04:41 AM
Do you have the "transfer-patter" command set under telephony services, if you make it -
transfer-pattern .T
This should allow you to transfer calls to analog phones.
08-08-2007 05:41 AM
Yes, I have yet 'transfer-pattern .T'.
I'm investigating about ATA firmware.
I configurated CME to load latest firmwave version, but I'm not sure if ATA load correctly this.
thanks
Andrea
08-10-2007 04:01 AM
Hi Andrea,
I have XJ4 and latest FW on the ATA, and I can transfer with consult no problem.
I've set a bit in the ataconfig.txt to "support ITS service", but I'm not sure that it is even needed.
Hope this helps, please rate post if it does!
08-10-2007 04:47 AM
Hi,
I will try to upgrade my 2800 to XJ4, unfortunately I have to wait september to do this, when I will return from vacation.
But what is ataconfig.txt? I don't known this file.
thanks a lot
Andrea
09-24-2007 06:28 AM
Hi Paolo,
Finally I upgraded my 2801 with XJ4, but I have always same issue. I also tried tu upgrade CME to 4.2 version without result.
Please, can you explain me what is ataconfig.txt? I suppose the ATA configuration file, but I'm not able to find it.
thanks
Andrea
09-24-2007 11:24 AM
ataconfig.txt and .cfg is the way to force upgrade ATA if it doesn't do that by "load ata" under telephony-service. You need the 'ata tools' to generate a .cfg file to copy on the router. These are available on CCO of course.
Hope this helps, please rate post if it does!
09-24-2007 10:07 PM
1. Did you try transfer between two IP Phones?
2. Can you please post your configuration so that I can answer accurately.
09-25-2007 06:56 AM
Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: