cancel
Showing results for 
Search instead for 
Did you mean: 
cancel
836
Views
0
Helpful
10
Replies

CME call transfer with consultation to an ATA analog phone

ANDREA GELATI
Level 1
Level 1

Hello,

I'm not able to transfer a call with consultation to an analog phone connected to an ATA.

Only way to transfer the call is using blind mode without consultation.

I think my 2801 with CME is correctly configurated.

I set the telephony-service 'transfer-system full-consult' and IP Phone where I try to do transfer is associated to a dual-line ephone-dn.

Have you any idea?

thanks for your replay.

Andrea

10 Replies 10

paolo bevilacqua
Hall of Fame
Hall of Fame

Are you using latest FW on the ATA ?

The fw should be correct, ATA load ATA030100SCCP040211A.zup and the CME version is 4.1 (c2801-spservicesk9-mz.124-11.XJ3.bin).

I verified the fw version using 'debug ehpone registration' this the debug output:

*Aug 8 14:16:11.498: ephone-2[9]:UnregisterMessage after Reset/Restart sent

*Aug 8 14:16:11.498: ephone-2[9][ATA001B53F0BB8A]:Phone Unregistered on socket [9] ATA001B53F0BB8A

*Aug 8 14:16:11.498: ephone-2[9]:UnregisterAck sent on socket [9] (10/11/24)

*Aug 8 14:16:11.502: %IPPHONE-6-UNREGISTER_NORMAL: ephone-2:ATA001B53F0BB8A IP:192.168.210.101 Socket:9 DeviceType:Phone has unregistered normally.

*Aug 8 14:16:11.514: New Skinny socket accepted [1] (11 active)

*Aug 8 14:16:11.514: sin_family 2, sin_port 15464, in_addr 192.168.210.101

*Aug 8 14:16:11.514: skinny_add_socket 1 192.168.210.101 15464

*Aug 8 14:16:11.518: %IPPHONE-6-REG_ALARM: Name=ATA001B53F0BB8A Load=ATA030100SCCP040211A.zup Last=Initialized

*Aug 8 14:16:11.518:

Skinny StationAlarmMessage on socket [7] 192.168.210.101 ATA001B53F0BB8A

*Aug 8 14:16:11.518: severityInformational p1=0 [0x0] p2=0 [0x0]

*Aug 8 14:16:11.518: Name=ATA001B53F0BB8A Load=ATA030100SCCP040211A.zup Last=Initialized

*Aug 8 14:16:11.618: ephone-(2)[7] StationRegisterMessage (10/11/24) from 192.168.210.101

*Aug 8 14:16:11.618: ephone-(2)[7] Register StationIdentifier DeviceName ATA001B53F0BB8A

*Aug 8 14:16:11.618: ephone-(2)[7] StationIdentifier Instance 1 deviceType 12

*Aug 8 14:16:11.618: ephone-2[9]:stationIpAddr 192.168.210.101

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:maxStreams 0

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:protocol Ver 0x1

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:phone-size 5400 dn-size 680

*Aug 8 14:16:11.618: ephone-(2) Allow any Skinny Server IP address 192.168.210.100

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:Found entry 1 for 001B53F0BB8A

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:socket change 9 to 7

*Aug 8 14:16:11.618: ephone-2[9][ATA001B53F0BB8A]:DisAssociate: Closed socket 9 for unregistered phone

*Aug 8 14:16:11.618: ephone-2[-1][ATA001B53F0BB8A]:FAILED: CLOSED old socket -1

*Aug 8 14:16:11.618: ephone-2[7][ATA001B53F0BB8A]:phone ATA001B53F0BB8A re-associate OK on socket [7]

*Aug 8 14:16:11.618: %IPPHONE-6-REGISTER: ephone-2:ATA001B53F0BB8A IP:192.168.210.101 Socket:7 DeviceType:Phone has registered.

*Aug 8 14:16:11.618: Phone 1 socket 7

*Aug 8 14:16:11.618: Phone 1 socket 7: Running Bravo ??

*Aug 8 14:16:11.618: Skinny Local IP address = 192.168.210.100 on port 2000

ciao

Andrea

Do you have the "transfer-patter" command set under telephony services, if you make it -

transfer-pattern .T

This should allow you to transfer calls to analog phones.

Yes, I have yet 'transfer-pattern .T'.

I'm investigating about ATA firmware.

I configurated CME to load latest firmwave version, but I'm not sure if ATA load correctly this.

thanks

Andrea

Hi Andrea,

I have XJ4 and latest FW on the ATA, and I can transfer with consult no problem.

I've set a bit in the ataconfig.txt to "support ITS service", but I'm not sure that it is even needed.

Hope this helps, please rate post if it does!

Hi,

I will try to upgrade my 2800 to XJ4, unfortunately I have to wait september to do this, when I will return from vacation.

But what is ataconfig.txt? I don't known this file.

thanks a lot

Andrea

Hi Paolo,

Finally I upgraded my 2801 with XJ4, but I have always same issue. I also tried tu upgrade CME to 4.2 version without result.

Please, can you explain me what is ataconfig.txt? I suppose the ATA configuration file, but I'm not able to find it.

thanks

Andrea

ataconfig.txt and .cfg is the way to force upgrade ATA if it doesn't do that by "load ata" under telephony-service. You need the 'ata tools' to generate a .cfg file to copy on the router. These are available on CCO of course.

Hope this helps, please rate post if it does!

kariapper
Level 1
Level 1

1. Did you try transfer between two IP Phones?

2. Can you please post your configuration so that I can answer accurately.

Hello,

1. I have only 1 7970 IP Phone, other terminals are analog phone connected to ATA.

2. I attached C2801 config

Thanks

Andrea

Getting Started

Find answers to your questions by entering keywords or phrases in the Search bar above. New here? Use these resources to familiarize yourself with the community: