CME - CFNA fails when call is deliver to a DN via options on an IVR Script
I have just upgraded a CME system to 4.3 / IOS 12.4.15ZX2 and I was hoping it would resolve an issue I had with 4.1 however it hasn't
When a PSTN caller dials in to CME they hit our IVR Script - This IVR was created using Stonevoice IVR Manager - for example the caller presses option 1 then option 1 again and this delivered to DN 7275.
7275 has CFNA and CFB to 7272
In the event DN7275 is busy the PSTN caller is send to 7272 however if CFNA occurs the caller hears ring back and when the timeout occurs the ring back stops and nothing else occurs.
Has anyone come across this issue before, or do you have any advice on how I could troubleshoot this issue?
FYI CFNA is working when a PSTN caller dials the DDI of 7275 its only when the call goes through the IVR.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...