I am trying to set up my CME/CUE system so I can transfer a caller directly to a user's voicemail. At the moment it goes to busy. I am using CME 7.0(0), CUE 7.0 and an IOS of 12.4(20)t4. Voicemail works and calls forward on no answer or busy just fine.
I have created an e.164 number in CUE that is a 1 plus their regular extension. They have 4 digit extensions. This plan doesn't overlap with anything else. 7377 is the voicemail pilot. I have created an ephone-dn that has a number of 1.... and does "call-forward all 7377".
I am posting an abbreviated version of what I think are the important configurations. I'm assuming it's something simple, but I've been through a dozen posts and can't see where I went wrong.
! voice service voip allow-connections h323 to sip allow-connections sip to h323 no supplementary-service h450.2 no supplementary-service h450.3 supplementary-service h450.12 h323
telephony-service sdspfarm units 5 sdspfarm tag 1 Confrn conference hardware authentication credential XXXX XXXX load 7916-24 B016-1-0-4 load 7911 SCCP11.8-3-2S load 7937 apps37sccp.1-3-4-0 load 7965 SCCP45.8-5-2S max-ephones 50 max-dn 125 ip source-address XX.XX.XX.XX port 2000 timeouts interdigit 6 system message User Options url services http://XX.XX.XX.XX/voiceview/common/login.do url authentication http://XX.XX.XX.XX/CCMCIP/authenticate.asp time-zone 12 voicemail 7377 max-conferences 4 gain -6 call-forward pattern .T web admin system name XXXX XXXX dn-webedit time-webedit transfer-system full-consult transfer-pattern .T secondary-dialtone 9 create cnf-files version-stamp 7960 Jan 27 2010 18:22:17 !
ephone-dn 10 octo-line number 7335 label XXXX description XXXX name XXXX call-forward busy 7377 call-forward noan 7377 timeout 25
! ephone-dn 100 number 1.... call-forward all 7377 !
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...