Re: CME/CUE V7.1 Live answer or AA based on Hour of day
The easiest way to do this is via night-service.
Send the call to a DN that is mapped on the operator phone. Have call-forward night-service and night-service bell configured under that DN. Then specify the night service time.
That way, the phone DN rings during business hours, and hits CFNS to the AA during the night hours.
You can also send the call directly to a CUE AA, and write a custom script with the CUE Script Editor to specify a schedule and the routing logic of where to route the call depending on the time. The advantagr with this method is you can account for holidays, which you can't do with the night-service method.
Yes, I've set up UCC with CME several times. There are some gotchas with the integration. I highly suggest sitting down and reading the UCC documents before trying to configure it.
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