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CME + CUE

Which ios supports 6941,7937,9971 phones??

I do have  C2900 Software (C2900-UNIVERSALK9-M), Version 15.4(1)T, RELEASE SOFTWARE (fc2), in this 6941,7931 are working. i have configured the 9971 sip phone also and its registered but not able to make phone calls and i can receive calls.?? Please give me some solutions.

Is it possiable to only configure the CUE without license?? Can CUE send a voice mail to the email id, is this feature available with CUE??

17 Replies 17

Rejohn Cuares
Level 4
Level 4

Go to this link to find out your IOS and CME compatibility.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/requirements/guide/33matrix.htm

If you are testing the features and don't have license, you can enable the trial license in the Cisco 2900 router.

Enter this command in config mode.

> license boot module c2900 technology-package uck9

Save and reload.

In CUE the command is:

> license activate voicemail mailboxes

Save and reload.

Yes CUE can send voicemail message to email.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel8_6/user/guide/voicemail/enu/86vu-enu.pdf

The URL I have provided is for CUE versionn 8.6. Please consult the correct documentation as per your CUE version.

Please rate replies and mark question as "answered" if applicable.

Please rate replies and mark question as "answered" if applicable.

i have uploaded the correct firmware for 9971.. but still i can receive calls not able to make calls?? can you please suggest.

the attached link does not contain how to configure the voicemail messages to email?? can you please guide

correct firmware for 9971.. but still i can receive calls not able to make calls?? -  Phone firmware do not affect calling as long as phone is registered.

Please post "debug ccsip messages" when you make outgoing call from 9971.

the attached link does not contain how to configure the voicemail messages to email?? can you please guide -- check this thread - https://supportforums.cisco.com/thread/2038772

Rate all the helpful post.

Thanks

Manish

Please find the attached debug output

The links are not working in this thread. Please check. https://supportforums.cisco.com/thread/2038772

Please guide

Router#

*Jan 14 09:50:10.727: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2099@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.52:5060;branch=z9hG4bK7c8592b7

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c00145ffbfe87-748f77c8

To: <2099>

Call-ID: 1c1d86c4-a51c0004-6f18ce26-2f8b4713@172.16.2.52

Max-Forwards: 70

Date: Tue, 14 Jan 2014 09:49:38 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact:

Router#;transport=udp>;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Router#

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 21512 0 IN IP4 172.16.2.52

s=SIP Call

t=0 0

m=audio 20310 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.52

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephon

Router#e-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 29254 RTP/AVP 97

c=IN IP4 172.16.2.52

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

Router#und all

All possible debugging has been turned off

This is not full debug output. Please attach full debug message and also your cme router config.

CUE-https://supportforums.cisco.com/docs/DOC-11798

Rate all the helpful post.

Thanks

Manish

Sorry bro.. Please find it now

Router#

*Jan 14 11:09:11.103: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.52:5060;branch=z9hG4bK6cc67838

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c002412039473-35ec5c21

To: <2020>

Call-ID: 1c1d86c4-a51c0007-3fdeab1c-1f3833c4@172.16.2.52

Max-Forwards: 70

Date: Tue, 14 Jan 2014 11:09:10 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact:

Router#;transport=udp>;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Router#

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 13158 0 IN IP4 172.16.2.52

s=SIP Call

t=0 0

m=audio 25466 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.52

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephon

Router#e-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23684 RTP/AVP 97

c=IN IP4 172.16.2.52

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 11:09:11.595: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.52:5060;branch=z9hG4bK6cc67838

From: "Abdulla Al Hashmi" <2001>;

Router#tag=1c1d86c4a51c002412039473-35ec5c21

To: <2020>

Call-ID: 1c1d86c4-a51c0007-3fdeab1c-1f3833c4@172.16.2.52

Max-Forwards: 70

Date: Tue, 14 Jan 2014 11:09:10 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscr

Router#iber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 13158 0 IN IP4 172.16.2.52

s=SIP Call

t=0 0

m=audio 25466 RTP/AVP 0 8 18

Router#102 9 116 124 101

c=IN IP4 172.16.2.52

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23684 RTP/AVP 97

c=IN IP4 172.16.2.52

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:*

Router#recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 11:09:12.595: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.52:5060;branch=z9hG4bK6cc67838

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c002412039473-35ec5c21

To: <2020>

Call-ID: 1c1d86c4-a51c0007-3fdeab1c-1f3833c4@172.16.2.52

Max-Forwards: 70

Date: Tue, 14 Jan 2014 11:09:10 GMT

CSeq: 101 INVITE

Router#ent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-c

Router#onfig,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 13158 0 IN IP4 172.16.2.52

s=SIP Call

t=0 0

m=audio 25466 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.52

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtp

Router#map:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23684 RTP/AVP 97

c=IN IP4 172.16.2.52

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 11:09:14.595: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.52:5060;branch=z9hG4bK6cc67838

From:

Router#"Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c002412039473-35ec5c21

To: <2020>

Call-ID: 1c1d86c4-a51c0007-3fdeab1c-1f3833c4@172.16.2.52

Max-Forwards: 70

Date: Tue, 14 Jan 2014 11:09:10 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <200>

Router#1@172.16.2.2>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 13158 0 IN IP4 172.16.2.52

s=SIP Ca

Router#ll

t=0 0

m=audio 25466 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.52

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23684 RTP/AVP 97

c=IN IP4 172.16.2.52

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;

Router#level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 11:09:18.595: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.52:5060;branch=z9hG4bK6cc67838

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c002412039473-35ec5c21

To: <2020>

Call-ID: 1c1d86c4-a51c0007-3fdeab1c-1f3833c4@172.16.2.52

Max-Forwards: 70

Date: Tue, 14 Jan 2014 11:09:10 GMT

CSeq: 101

Router# INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cis

Router#co-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 13158 0 IN IP4 172.16.2.52

s=SIP Call

t=0 0

m=audio 25466 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.52

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:1

Router#16 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23684 RTP/AVP 97

c=IN IP4 172.16.2.52

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 11:09:26.595: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.

Router#2.52:5060;branch=z9hG4bK6cc67838

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c002412039473-35ec5c21

To: <2020>

Call-ID: 1c1d86c4-a51c0007-3fdeab1c-1f3833c4@172.16.2.52

Max-Forwards: 70

Date: Tue, 14 Jan 2014 11:09:10 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remo

Router#te-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SI

Router#PUA 13158 0 IN IP4 172.16.2.52

s=SIP Call

t=0 0

m=audio 25466 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.52

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23684 RTP/AVP 97

c=IN IP4 172.16.2.52

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 prof

Router#ile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

Router#exit

Britto,

You need to attach the sh run of your gateway? This log shows that the CCME gateway is not responding to the INVITE from the 9971 IP Phone.  What is your setup like..

Please rate all useful posts

"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Please rate all useful posts

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.01.14 15:53:05 =~=~=~=~=~=~=~=~=~=~=~=

sh run

Building configuration...

Current configuration : 9149 bytes

!

! Last configuration change at 15:08:21 GST Tue Jan 14 2014 by Admin

!

version 15.4

service timestamps debug datetime msec

service timestamps log datetime msec

service password-encryption

!

hostname Router

!

boot-start-marker

boot system flash0:c2900-universalk9-mz.SPA.154-1.T.bin

boot-end-marker

!

aqm-register-fnf

!

card type e1 0 0

enable password 7 143407082C517F7976

!

aaa new-model

!

--More--                           !

aaa authentication login default local

!

!

!

!

!

aaa session-id common

clock timezone GST 4 0

network-clock-participate wic 0

!

!

!

!

ip dhcp excluded-address 172.16.2.1 172.16.2.50

!

ip dhcp pool Voice

network 172.16.2.0 255.255.255.0

default-router 172.16.2.1

option 150 ip 172.16.2.2

lease 30

!

!

--More--                           !

ip domain name almarafiq.net

ip name-server 8.8.8.8

ip name-server 4.2.2.2

ip cef

no ipv6 cef

multilink bundle-name authenticated

!

!

!

!

isdn switch-type primary-net5

!

!

crypto pki trustpoint TP-self-signed-1260539145

enrollment selfsigned

subject-name cn=IOS-Self-Signed-Certificate-1260539145

revocation-check none

rsakeypair TP-self-signed-1260539145

!

!

crypto pki certificate chain TP-self-signed-1260539145

certificate self-signed 01

--More--                             3082023E 308201A7 A0030201 02020101 300D0609 2A864886 F70D0101 04050030

  31312F30 2D060355 04031326 494F532D 53656C66 2D536967 6E65642D 43657274

  69666963 6174652D 31323630 35333931 3435301E 170D3134 30313133 30383239

  31365A17 0D323030 31303130 30303030 305A3031 312F302D 06035504 03132649

  4F532D53 656C662D 5369676E 65642D43 65727469 66696361 74652D31 32363035

  33393134 3530819F 300D0609 2A864886 F70D0101 01050003 818D0030 81890281

  8100A1AD 00AEBA20 CACF5D6A DCB47C07 3B590DEC F80019FC 0B3621F1 B2E3E96D

  3364EDDE 13D83572 FE557910 71A2542E A037C21C C6D7BF1F D9793981 787DD0E1

  433A3857 3811D66D 75ADF47F 293E6211 102D37AC C715087F B23BF3E1 07FE83B2

  07F80E16 16064D13 6C9B2C9E A998443B 86D3943A B0A6AF21 1BC1BD9A 38F09EDD

  B8150203 010001A3 66306430 0F060355 1D130101 FF040530 030101FF 30110603

  551D1104 0A300882 06526F75 74657230 1F060355 1D230418 30168014 DF163AF0

  FFD92134 CE800425 C4ED2158 7B1BB5AC 301D0603 551D0E04 160414DF 163AF0FF

  D92134CE 800425C4 ED21587B 1BB5AC30 0D06092A 864886F7 0D010104 05000381

  81008671 D83BC742 2CB81982 AF7EE379 0FA76E69 7046D7B6 4191AAB4 2A3203A6

  50FB8B0C BEFBD6B8 861482F8 FD1618C4 79F2EF18 C5BA81D5 C9E34083 C558DC44

  8043B0FF 418A5EAE F3C1D8CD 76C73084 E236B278 D9237602 07C9EB41 1E0D76EE

  77F42E7A 24CA8C78 E1304A9F 20D17658 B760690B 33A2B7E4 03B1164A 0040D6E8 A14A

      quit

voice-card 0

!

!

!

--More--                           voice service voip

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none

sip

  registrar server expires max 3600 min 120

!

!

voice register global

mode  cme

source-address 172.16.2.2 port 5060

max-dn 400

max-pool 110

load 9971 sip9971.9-2-2SR1-9.loads

tftp-path flash:

create profile sync 0002909577020412

ip qos dscp af42 video

camera

video

!

voice register dn  60

--More--                            translation-profile incoming International

number 2001

name Abdulla Al Hashmi

shared-line

label Abdulla Al Hashmi

mwi

!

voice register pool  2

id mac 1C1D.86C4.A51C

type 9971

number 1 dn 60

dtmf-relay rtp-nte sip-kpml cisco-rtp sip-notify

codec g711ulaw

no vad

camera

video

!

!

!

!

!

license udi pid CISCO2921/K9 sn FCZ1739700Q

hw-module ism 0

--More--                           !

hw-module pvdm 0/0

!

hw-module pvdm 0/1

!

!

!

username Admin privilege 15 password 7 04781E052F74191C5B

!

redundancy

!

!

controller E1 0/0/0

pri-group timeslots 1-31

!

!

!

!

!

interface Embedded-Service-Engine0/0

no ip address

shutdown

!

--More--                           interface GigabitEthernet0/0

ip address 172.16.2.2 255.255.255.0

duplex auto

speed auto

!

interface ISM0/0

ip unnumbered GigabitEthernet0/0

service-module ip address 172.16.2.3 255.255.255.0

!Application: CUE Running on ISM

service-module ip default-gateway 172.16.2.2

!

interface GigabitEthernet0/1

no ip address

shutdown

duplex auto

speed auto

!

interface GigabitEthernet0/2

ip address dhcp

shutdown

duplex auto

speed auto

!

--More--                           interface ISM0/1

description Internal switch interface connected to Internal Service Module

no ip address

!

interface Serial0/0/0:15

no ip address

encapsulation hdlc

isdn switch-type primary-net5

isdn incoming-voice voice

no cdp tlv app

!

interface Vlan1

no ip address

!

ip forward-protocol nd

!

ip http server

ip http authentication local

ip http secure-server

ip http path flash0:

!

ip route 172.16.2.3 255.255.255.255 ISM0/0

!

--More--                           !

!

tftp-server flash0:SCCP69xx.9-2-1-0.loads

tftp-server flash0:apps37sccp.1-4-4-0.bin

tftp-server flash0:dkern9971.100609R2-9-2-2SR1-9.sebn

tftp-server flash0:kern9971.9-2-2SR1-9.sebn

tftp-server flash0:rootfs9971.9-2-2SR1-9.sebn

tftp-server flash0:sboot9971.031610R1-9-2-2SR1-9.sebn

tftp-server flash0:sip9971.9-2-2SR1-9.loads

tftp-server flash0:skern9971.022809R2-9-2-2SR1-9.sebn

!

!

!

control-plane

!

!

voice-port 0/0/0:15

!

voice-port 0/3/0

!

voice-port 0/3/1

!

!

--More--                            !

!

!

mgcp behavior rsip-range tgcp-only

mgcp behavior comedia-role none

mgcp behavior comedia-check-media-src disable

mgcp behavior comedia-sdp-force disable

!

mgcp profile default

!

!

!

!

dial-peer cor custom

name internal

name Landline

name Mobile

name International

!

!

dial-peer cor list internal

member internal

!

--More--                           dial-peer cor list landline

member internal

member Landline

!

dial-peer cor list Mobile

member internal

member Landline

member Mobile

!

dial-peer cor list International

member internal

member Landline

member Mobile

member International

!

!

dial-peer voice 2099 voip

destination-pattern 2099

session protocol sipv2

session target ipv4:172.16.2.3

dtmf-relay sip-notify

codec g711ulaw

no vad

--More--                           !

dial-peer voice 2 pots

corlist incoming International

corlist outgoing landline

destination-pattern 9........

port 0/0/0:15

forward-digits 8

!

dial-peer voice 20 pots

corlist incoming International

corlist outgoing internal

destination-pattern 2...

port 0/0/0:15

forward-digits 4

!

dial-peer voice 9 pots

corlist incoming International

corlist outgoing Mobile

destination-pattern 9........

port 0/0/0:15

forward-digits 8

!

dial-peer voice 99 pots

--More--                            corlist incoming International

corlist outgoing International

destination-pattern 9T

port 0/0/0:15

forward-digits 8

!

!

sip-ua

mwi-server ipv4:172.16.2.3 expires 3600 port 5060 transport udp

!

!

!

gatekeeper

shutdown

!

!

telephony-service

authentication credential Admin Cuc@5522

max-ephones 110

max-dn 288

ip source-address 172.16.2.2 port 2000

service phone displayIdleTimeout 08:00

system message CUC

--More--                            url services http://172.16.2.3/voiceview/common/login.do

url authentication http://172.16.2.2/CCMCIP/authenticate.asp 

cnf-file location flash:

load 7937 apps37sccp.1-4-4-0.bin

load 6941 SCCP69xx.9-2-1-0.loads

time-format 24

date-format dd-mm-yy

voicemail 2099

max-conferences 8 gain -6

web admin system name Admin secret 5 $1$Ikv9$Fw/Z71y3phFsJxvtt8AFs.

dn-webedit

time-webedit

transfer-system full-consult

create cnf-files version-stamp Jan 01 2002 00:00:00

!

!

ephone-dn  10  dual-line

number 2004

label Maha Al Farsi

name Maha Al Farsi

call-forward busy 2099

call-forward noan 2099 timeout 15

corlist incoming International

--More--                            corlist outgoing internal

!

!

ephone-dn  11  dual-line

number 2020

label Conference Room 1

name Conference Room 1

call-forward busy 2099

corlist incoming International

corlist outgoing International

!

!

ephone-dn  12  dual-line

number 2005

label Denver Brown

name Denver Brown

call-forward busy 2099

corlist incoming International

!

!

ephone-dn  13  dual-line

number 2006

label Bernad Hon

--More--                            name Bernad Hon

call-forward busy 2099

corlist incoming International

!

!

ephone-dn  14  dual-line

number 2007

label Henry Wang

name Henry Wang

call-forward busy 2099

corlist incoming International

!

!

ephone-dn  15  dual-line

number 2000

label Reception

name Reception

corlist incoming internal

!

!

ephone-dn  16  dual-line

number 2098

label Pantry

--More--                            name Pantry

call-forward busy 2099

call-forward noan 2099 timeout 15

corlist incoming internal

!

!

ephone-dn  17  dual-line

number 2097

label Data Center

name Data Center

corlist incoming International

corlist outgoing internal

!

!

ephone  10

mac-address 44AD.D9BC.EA82

max-calls-per-button 2

username "Maha" password 1234

type 6941

button  1:10

!

!

!

--More--                           ephone  11

mac-address 0004.F2F7.4DEA

type 7937

button  1:11

!

!

!

ephone  16

mac-address 44AD.D9BC.DEAA

username "Pantry" password 1234

type 6941

button  1:16

!

!

!

!

line con 0

exec-timeout 0 0

password 7 132602112B59517879

logging synchronous

line aux 0

line 2

no activation-character

--More--                            no exec

transport preferred none

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

stopbits 1

line 131

no activation-character

no exec

transport preferred none

transport input all

transport output pad telnet rlogin lapb-ta mop udptn v120 ssh

stopbits 1

line vty 0 4

password 7 132602112B59517879

transport input all

line vty 5 15

password 7 00270605240E5E545D

transport input all

!

scheduler allocate 20000 1000

!

end

Router#

Okay so it loks like this call should go out to the PSTN over your e1..Can you do another test call and send the ff:

debug voip ccapi inout

debug isdn q931

debug ccsip messages

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"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Please rate all useful posts

Please find the output below

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.01.14 16:16:18 =~=~=~=~=~=~=~=~=~=~=~=

Router#

Router#

Router#debug voip ccapi inout

voip ccapi inout debugging is on

Router#

Router#debug isdn q931

debug isdn q931 is        ON.

Router#

Router#debug ccsip messages

SIP Call messages tracing is enabled

Router#

Router#

Router#

Router#

Router#

*Jan 14 12:17:43.163: //-1/xxxxxxxxxxxx/CCAPI/ccAppShutdownMode:

   remove it from the queue

Router#

*Jan 14 12:17:47.935: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.56:5060;branch=z9hG4bK04b61920

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c001221d4ce1a-44fdc51d

To: <2020>

Call-ID: 1c1d86c4-a51c000a-403290b0-45ab1129@172.16.2.56

Max-Forwards: 70

Date: Tue, 14 Jan 2014 12:17:47 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact:

Router#;transport=udp>;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Router#

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 23972 0 IN IP4 172.16.2.56

s=SIP Call

t=0 0

m=audio 18244 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.56

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephon

Router#e-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23686 RTP/AVP 97

c=IN IP4 172.16.2.56

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 12:17:48.435: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.56:5060;branch=z9hG4bK04b61920

From: "Abdulla Al Hashmi" <2001>;

Router#tag=1c1d86c4a51c001221d4ce1a-44fdc51d

To: <2020>

Call-ID: 1c1d86c4-a51c000a-403290b0-45ab1129@172.16.2.56

Max-Forwards: 70

Date: Tue, 14 Jan 2014 12:17:47 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscr

Router#iber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 23972 0 IN IP4 172.16.2.56

s=SIP Call

t=0 0

m=audio 18244 RTP/AVP 0 8 18

Router#102 9 116 124 101

c=IN IP4 172.16.2.56

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23686 RTP/AVP 97

c=IN IP4 172.16.2.56

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:*

Router#recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 12:17:49.435: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.56:5060;branch=z9hG4bK04b61920

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c001221d4ce1a-44fdc51d

To: <2020>

Call-ID: 1c1d86c4-a51c000a-403290b0-45ab1129@172.16.2.56

Max-Forwards: 70

Date: Tue, 14 Jan 2014 12:17:47 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Router#

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-c

Router#onfig,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 23972 0 IN IP4 172.16.2.56

s=SIP Call

t=0 0

m=audio 18244 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.56

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtp

Router#map:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23686 RTP/AVP 97

c=IN IP4 172.16.2.56

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 12:17:51.435: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.56:5060;branch=z9hG4bK04b61920

From:

Router#"Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c001221d4ce1a-44fdc51d

To: <2020>

Call-ID: 1c1d86c4-a51c000a-403290b0-45ab1129@172.16.2.56

Max-Forwards: 70

Date: Tue, 14 Jan 2014 12:17:47 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <200>

Router#1@172.16.2.2>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 23972 0 IN IP4 172.16.2.56

s=SIP Ca

Router#ll

t=0 0

m=audio 18244 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.56

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23686 RTP/AVP 97

c=IN IP4 172.16.2.56

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;

Router#level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 12:17:55.435: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.2.56:5060;branch=z9hG4bK04b61920

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c001221d4ce1a-44fdc51d

To: <2020>

Call-ID: 1c1d86c4-a51c000a-403290b0-45ab1129@172.16.2.56

Max-Forwards: 70

Date: Tue, 14 Jan 2014 12:17:47 GMT

CSeq: 101

Router# INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remote-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cis

Router#co-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SIPUA 23972 0 IN IP4 172.16.2.56

s=SIP Call

t=0 0

m=audio 18244 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.56

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:1

Router#16 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23686 RTP/AVP 97

c=IN IP4 172.16.2.56

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 profile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

*Jan 14 12:18:03.435: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:2020@172.16.2.2;user=phone SIP/2.0

Via: SIP/2.0/UDP 172.16.

Router#2.56:5060;branch=z9hG4bK04b61920

From: "Abdulla Al Hashmi" <2001>;tag=1c1d86c4a51c001221d4ce1a-44fdc51d

To: <2020>

Call-ID: 1c1d86c4-a51c000a-403290b0-45ab1129@172.16.2.56

Max-Forwards: 70

Date: Tue, 14 Jan 2014 12:17:47 GMT

CSeq: 101 INVITE

User-Agent: Cisco-CP9971/9.3.2

Contact: ;video

Expires: 180

Accept: application/sdp

Allow: ACK,BYE,CANCEL,INVITE,NOTIFY,OPTIONS,REFER,REGISTER,UPDATE,SUBSCRIBE,INFO

Remo

Router#te-Party-ID: "Abdulla Al Hashmi" <2001>;party=calling;id-type=subscriber;privacy=off;screen=yes

Supported: replaces,join,sdp-anat,norefersub,resource-priority,extended-refer,X-cisco-callinfo,X-cisco-serviceuri,X-cisco-escapecodes,X-cisco-service-control,X-cisco-srtp-fallback,X-cisco-monrec,X-cisco-config,X-cisco-sis-6.0.0,X-cisco-xsi-8.0.1

Allow-Events: kpml,dialog

Content-Length: 626

Content-Type: application/sdp

Content-Disposition: session;handling=optional

v=0

o=Cisco-SI

Router#PUA 23972 0 IN IP4 172.16.2.56

s=SIP Call

t=0 0

m=audio 18244 RTP/AVP 0 8 18 102 9 116 124 101

c=IN IP4 172.16.2.56

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:18 G729/8000

a=fmtp:18 annexb=no

a=rtpmap:102 L16/16000

a=rtpmap:9 G722/8000

a=rtpmap:116 iLBC/8000

a=fmtp:116 mode=20

a=rtpmap:124 ISAC/16000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=sendrecv

m=video 23686 RTP/AVP 97

c=IN IP4 172.16.2.56

b=TIAS:1000000

a=rtpmap:97 H264/90000

a=fmtp:97 prof

Router#ile-level-id=42801E;packetization-mode=0;level-asymmetry-allowed=1

a=imageattr:* recv [x=640,y=480,q=0.50]

a=recvonly

Router#

Router#

Router#

Router#

I cant see any voip ccapi logs...can you please do the ff:

stop all debugs..

then do the ff debug..

debug voip ccapi inout

debug isdn q931

Please rate all useful posts

"The essence of christianity is not the enthronement but the obliteration of self --William Barclay"

Please rate all useful posts

dear , i dont see any output when i enable these two debug commands. however the e1 line not yet activted.

just new setup  and checking the ext only with three different phones. (6941,7937) they are working and 9971 giving problem.

Hi Britto,

My question would be why are you sending internal (4digit) number over PSTN through dial-peer pots 20 without doing any number translation ?

And also check by applying cor list under voice register pool  2.

voice register pool  2

cor incoming International default

cor outgoing International default

Thanks

Manish

i have removed the following.it was my mistake

voice register pool  2

cor incoming International default

cor outgoing International default

..

however my problem remain same

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