CME EULA Not Accepted

[ROBERT SCHAUFLER]

I am having an issue with a new CME 9.0 installation. I am attempting to install on a new 2951 router with IOS version 15.2.2T1.

When I attempt to accept the license agreement to activate the CME license on the router, the agreement is not displayed and I am not prompted to accept it.

Router(config)#license accept end user agreement

Router(config)#

The status of the EULA for the CME-SRST license does not change after running the command:

Router#show license detail cme-srst

Feature: cme-srst Period left: 8 weeks 4 days

Index: 1 Feature: cme-srst Version: 1.0

License Type: EvalRightToUse

License State: Not in Use, EULA not accepted

Evaluation total period: 8 weeks 4 days

Evaluation period left: 8 weeks 4 days

Period used: 0 minute 0 second

License Count: 0/0 (In-use/Violation)

License Priority: None

Store Index: 7

Store Name: Built-In License Storage

• I have sent an email to licensing@cisco.com and am currently waiting for a response
  
• I have not been able to successfully locate any bugs relating to the issue.
  
• No posts on the forums that I have read indicate a similar issue.
  

Any suggestions as to where I may be going wrong or what I am missing are greatly appreciated.

Thank You!

[ronpatel]

Hi

Have you tried to restart the router. Restart is must after this command.

Regards

Ronak Patel

[ROBERT SCHAUFLER]

Thanks for your reply.  I have restarted the router and unfortunately it had no impact on the issue.

[paolo bevilacqua]

Dou you have the UC license ?

[ROBERT SCHAUFLER]

Yes.  IP Base and UCK9 are currently activated.  Thank You for your reply.

CISCO-CME#sh license

Index 1 Feature: ipbasek9

        Period left: Life time

        License Type: Permanent

        License State: Active, In Use

        License Count: Non-Counted

        License Priority: Medium

Index 2 Feature: securityk9

        Period left: Not Activated

        Period Used: 0  minute  0  second

        License Type: EvalRightToUse

        License State: Not in Use, EULA not accepted

        License Count: Non-Counted

        License Priority: None

Index 3 Feature: uck9

        Period left: Life time

        License Type: Permanent

        License State: Active, In Use

        License Count: Non-Counted

        License Priority: Medium

Index 4 Feature: datak9

        Period left: Not Activated

        Period Used: 0  minute  0  second

        License Type: EvalRightToUse

[paolo bevilacqua]

Try configuring CME anyway.

[Rob Huffman]

Hi Robert,

Can you please try adding 1 or 2 of the commands under telephony service

as a first step and then try the EULA

CMERouter# configure terminal

CMERouter(config)# telephony-service

CMERouter(config- telephony)# max-ephone xx (where xx = the max number of phones)

CMERouter(config- telephony)# max-dn xx (where xx = the max number of DN's)

Cheers!

Rob

"Show a little faith, there's magic in the night" - Springsteen

[ROBERT SCHAUFLER]

Just an FYI on status for the issue.

Below is the response from TAC:

____________________________________________________________________________________

Can you enter the command in global config mode. This will not present you the EULA certificate.

But the license will change from EVAL to right to user AFTER the eval period is over

Config t

License accept end user agreement

End

Wr mem

Reload

Checkout CME/SRST licensing doc below for more details

https://communities.cisco.com/docs/DOC-26679

________________________________________________________________________________________

The licenses seem to display OK in the GUI.  I've decided to complete the configuration and see what happens when the evaluation period expires.  If it works out like TAC indicates, it should be ok.

Thanks for all the responses and suggestions.