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New Member

CME Fastrack for 78xx and 8831 phones

I have researched for some time now on how to support 78xx SIP phones and the new 8831 Conference Phone on CME prior to the release of v11 in July of this year.  I have run across numerous conflicting articles that state you can either support these phones using a "Fastrack" option, or that it simply won't work and we truly have to wait until July.  I also see various posts by various people stating various levels of success using "Fastrack".

I have a 7841 and a 8831 phone.  I have followed every article I can get my hands on for configuring the "Fastrack" with mixed and confusing results.  Here is my config as it applies to these two phones:

voice-card 0
 dsp services dspfarm
!
voice service voip
 allow-connections h323 to h323
 allow-connections h323 to sip
 allow-connections sip to h323
 allow-connections sip to sip
 no supplementary-service h450.2
 no supplementary-service h450.3
 fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
 h323
 modem passthrough nse codec g711ulaw
 sip
  bind control source-interface GigabitEthernet0/0.10
  bind media source-interface GigabitEthernet0/0.10
  registrar server expires max 3600 min 3600
!         
voice class codec 1
 codec preference 1 g711ulaw
!         
voice class h323 1
  h225 timeout tcp establish 3
!             
voice register pool-type  7841
 phoneload-support
 description Cisco IP Phone 7841
 reference-pooltype 6941
!         
voice register pool-type  8831
 phoneload-support
 description Cisco IP Phone 8831
 reference-pooltype 6921
!         
voice register global
 mode  cme
 source-address 192.168.22.1 port 5060
 max-dn 300
 max-pool 58
 load 6921 SIP69xx.9-3-3-2
 load 7841 sip78xx.10-1-1-9
 load 8831 sip8831.9-3-3-5
 authenticate register
 authenticate realm all
 timezone 6
 time-format 24
 hold-alert
 voicemail 5000
 phone-redirect-limit 20
 tftp-path flash:
 file text
 create profile sync 0713184841935416
 ntp-server 192.168.2.250 mode directedbroadcast
 camera   
 video    
!         
voice register dn  7
 number 4007
 call-forward b2bua busy 5000  
 call-forward b2bua noan 5000 timeout 20
 allow watch
 pickup-call any-group
 pickup-group 1
 name <output omitted>
 label <output omitted> x4007
 mwi      
!         
voice register dn  20
 number 4020
 call-forward b2bua busy 4000  
 call-forward b2bua noan 4000 timeout 20
 allow watch
 pickup-call any-group
 pickup-group 1
 name Conference Phone
 label Conference x4020
 mwi      
!         
voice register template  1
 softkeys hold  Resume Newcall iDivert
 softkeys idle  Newcall Redial Pickup Gpickup Cfwdall DND
 softkeys ringIn  Answer DND iDivert
 softkeys connected  Endcall Hold Park Trnsfer iDivert Confrn
 conference admin
!         
voice register dialplan 1
 type 7940-7960-others
 pattern 1 4...
!         
voice register pool  7
 id mac 885A.92D9.BC07
 type 7841
 number 1 dn 7
 template 1
 presence call-list
 dtmf-relay rtp-nte
 username 4007 password 12345
 description <output omitted>
 no vad   
 paging-dn 145
 camera   
 video    
!         
voice register pool  20
 busy-trigger-per-button 1
 id mac AC44.F210.5438
 type 8831
 number 1 dn 20
 template 1
 presence call-list
 dtmf-relay rtp-nte
 username 4020 password 12345
 description Conference
 no vad   
 paging-dn 145
 camera   
 video    

When I first connected the 7841, it spent no less than eight hours attempting to register.  Once it finally did register, I can reset it, restart it, unplug the Cat 5e cable and plug it back in, use the **#** sequence on it and it bounces right back and registers pretty darn quick.  I just today, about eight hours ago, plugged in the 8831 and it's still spinning on trying to register.

Of more concern is the fact that the 7841 doesn't seem to support the softkey layout I have specified in my template.  It also cannot access voicemail when I press the voice mail button (yes, I have a voice mail box configured for it on Unity Express) yet if I call the extension for the phone and let it ring, after 20 seconds that call will pass onto the Unity Express side and play the default VM message for that VM box.

I have configured somewhere in the neighborhood of 150 CME systems in the last 6 years.  I think I have a pretty good handle on CME.  To date all the phones I have configured are running SCCP, but I see the 'wave' of the future leaning to SIP and am trying to be ready to program SIP phones onto CME systems.

Any assistance in getting this to work will be greatly appreciated.  Any rock solid, non-conflictory information on whether Fastrack is viable and should be used, or whether we should be practicing patience for CME 11 to come out will also be appreciated.  With the lack of availability of the 7937 conference phones, I have many customers who are having to "make do" with a desk phone on speaker phone for the next few months as a conference room solution.

 

Any/all help would be appreciated beyond measure.

 

Kevin

4 REPLIES
VIP Purple

Hi Kevin, you can refer the

Hi Kevin,

 

you can refer the link .

https://supportforums.cisco.com/document/12210701/fast-track-support-sip-phones

 

regds,

aman

New Member

Thank you Aman.I read through

Thank you Aman.

I read through the link and added some of the options it mentioned.  Unfortunately, two of the commands referenced in that doc are actually not available in voice register pool-type <> command. Specifically, they are:

CME10.0(config)#voice register pool-type <>
CME10.0(config-register-pooltype)#device-reference  <one of the supported phone-type>
CME10.0(config-register-pooltype)#GSM-Handoff

 

Instead of device-reference, it's reference-pooltype, and instead of GSM-Handoff, it's gsm-support.  I'm not sure if those differences matter, but it's inconsistencies in documentation such as this that cause me to question the validity of the solution.

 

BTW, after adding some of the commands referenced in that link, I re-created the profile under voice register global, then reset the 7841.  It's still not displaying the correct softkeys, and still cannot access voice mail.   And the 8831 is going on about 18 hours stuck in a registration attempt.

Cisco Employee

hello Kevin, You can use this

hello Kevin,

 

You can use this below reference sample config in order to match your config, they using 8831 phone and registered on Fast track

https://supportforums.cisco.com/discussion/12216991/ip-phone-8831-cme.

 

Br,

Nadeem

Br, Nadeem Please rate all useful post.

This is my first post! :)

This is my first post! :)

Finally registered 8831 to CME 10.5. 4 days and 14 hours each day. I am posting my config

Router IOS: "flash0:c2900-universalk9-mz.SPA.154-3.M2.bin"

Config :

voice service voip
no ip address trusted authenticate
allow-connections h323 to h323
allow-connections h323 to sip
allow-connections sip to h323
allow-connections sip to sip
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
h323
call start slow
sip
bind control source-interface Loopback0
bind media source-interface Loopback0
registrar server
no silent-discard untrusted
!
voice class codec 1
codec preference 1 g711ulaw
codec preference 2 g711alaw
codec preference 3 g729r8
codec preference 4 g729br8
!
!
!
!
voice register pool-type 8831
xml-config maxNumCalls 2
xml-config busyTrigger 1
xml-config custom sshAccess 0
phoneload-support
num-lines 2
description Cisco SIP Phone 8831
reference-pooltype 6921
!
voice register global
mode cme
source-address 10.195.1.3 port 5060
max-dn 2
max-pool 4
load 8831 sip8831.9-3-3-5
timezone 42
tftp-path flash:
file text
create profile sync 0264103030741005
!
voice register dn 1
number 611050
name Conference Phone
!
voice register dialplan 1
type 7940-7960-others
pattern 1 611...
pattern 2 57....
!
voice register pool 1
busy-trigger-per-button 1
id mac AC44.F212.B9FE
type 8831
number 1 dn 1
dialplan 1
dtmf-relay sip-kpml
voice-class codec 1
username admin password cisco
no vad

and finally got it registered:

#sh voice register pool 1 brief
Pool ID              IP Address      Ln DN  Number               State
==== =============== =============== == === ==================== ============
1    AC44.F212.B9FE  10.195.92.15    1  1   611050$              REGISTERED

It took four days but learned so many things

Use the correct 8831 firmware

You might nor get US language .jar for 9-3-3-5 in Locale . Hence download from other firmware versions

I am running all phones (42) on SCCP and one 8831 on SIP on same CME and it is working for me.

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