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Community Member

CME GUI ISSUE

Hi ,

We have a CME set-up for one of our location.

Since last few days whenever we are trying to access  CME through WEB , we are getting " javascript:void(0)" error.

No issue with WEB login , but option are not clearly visible once we login.

If I click on the different options after login into CME WEB , everytime getting the same java error.

Cisco IOS Software   C3825-SPSERVICESK9-M

Software Version  12.4(24)T8 / CME 7.1

It doesn't seem to be PC/Browser specific issue because everyone getting the same error.

Restarting Telephony services won't able to resolve the issue.

Any assistance would be highly appreciated.

Thanks!

10 REPLIES

CME GUI ISSUE

This might be issue with the JAVA compatibility.

Can you try by downgrading JAVA version from your computer and then check.

Thanks

Manish

Cisco Employee

CME GUI ISSUE

Hello Sandeep

What is the gui verion? can you paste below command

show flash | i gui

also you can please download a new file back from CCO and load it again after deleting previous one. Just a give it shot .

you can also refer CME version with compatible GUI

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucme/requirements/guide/33matrix.html

Br,
Nadeem 

Please rate all useful post.

Br, Nadeem Please rate all useful post.

Re: CME GUI ISSUE

Hi Sandeep,

Was it working previously fine?

It could be the possibility that Java version in PC has been upgraded and since that you are facing this issue.

Try to remove the updated version of JAVA or restore the PC from the restore point before JAVA is updated. You can do this for one pc and  check.

Please share your "show running-config" and "show flash" output

Regards,
Nishant Savalia

Regards, Nishant Savalia

Re: CME GUI ISSUE

Did you try connecting using a device whos JAVA wasn't updated. I'm assuming that your network went through a JAVA update and you will need to downgrade your JAVA.

HTH

Regards,

Yosh

HTH Regards, Yosh
Community Member

Re: CME GUI ISSUE

This does't seem to be Java issue because Ic ould able to open the same version of CME/CUE for other locations.

Thanks!

Re: CME GUI ISSUE

If you are able to open CME/CUE web-page from other location without getting any JAVA error that means its not an issue with CME/CUE setting or GUI file located in flash.

Can you cross verify Brower version/make and Java version between working site and non working site.

Rate all the helpful post.

Thanks

Manish

Community Member

Re: CME GUI ISSUE

Hi Manish,

I could able to access other CMEs/CUEs through WEB without any issue.

But having issue with one CME , whenever trying to access through WEB , I could able to login without any issue but after login I won't able to access any of the options.

Everytime I am getting

javascript:void(0)" error.

Thanks!

Re: CME GUI ISSUE

Does other CME/CUE has the same version and same GUI files compare to the problematic CME ?

Thanks

Manish

Community Member

Re: CME GUI ISSUE

Yes Manish !!!

Re: CME GUI ISSUE

Also check this link for javascriptvoid.

http://answers.yahoo.com/question/index?qid=20090922070812AANiTAr

Rate all the helpful post.

Thanks

Manish

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