I need to create a setup using CME 4.x (UC520) to service 30 DDIs such that each DDI is only available via extension mobility. I've set this up fine.
I want each DDI to represent a different business and when the business is not logged in, or if they are busy I want the DDI to fallback to a central user who will pick up the number in their absense.
The customer has specced ARCExpress to do this job but I suspect it's not the right product has it can only service 4 queues, not the 30 I need.
So, can I simply use call coverage to achieve the desired results and if so, which of the many hunt options should I be looking at? It looks like call hunt, overlaid dn or hunt groups all offer something for this but I suspect the 30 DDIs may be a factor in pointing me to the correct feature.
I will ultimately want to direct the call to voice mail as a final number for the call coverage, or queue prior to the voicemail if possible.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...