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New Member

CME maximum calls and busy trigger on ephone-dn

On CallManager Express, could I could configure the busy trigger and maximum calls on ephone-dn not ephone? e

  • IP Telephony
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: CME maximum calls and busy trigger on ephone-dn

Hi Mohamed,

Remember that you can mix&match Octo-Line DN's and Dual-Line DN's

to achieve what you need

First introduced in Cisco Unified CME 4.3

Octo-Line

An octo-line directory number supports up to eight active calls, both incoming and outgoing, on a single phone button. Unlike a dual-line directory number, which is shared exclusively among phones (after a call is answered, that phone owns both channels of the dual-line directory number), an octo-line directory number can split its channels among other phones that share the directory number. All phones are allowed to initiate or receive calls on the idle channels of the shared octo-line directory number.

Because octo-line directory numbers do not require a different ephone-dn for each active call, one octo-line directory number can handle multiple calls. Multiple incoming calls to an octo-line directory number ring simultaneously. After a phone answers a call, the ringing stops on that phone and the call-waiting tone plays for the other incoming calls. When phones share an octo-line directory number, incoming calls ring on phones without active calls and these phones can answer any of the ringing calls. Phones with an active call hear the call-waiting tone.

After a phone answers an incoming call, the answering phone is in the connected state. Other phones that share the octo-line directory number are in the remote-in-use state.

After a connected call on an octo-line directory number is put on-hold, any phone that shares this directory number can pick up the held call. If a phone user is in the process of initiating a call transfer or creating a conference, the call is locked and other phones that share the octo-line directory number cannot steal the call.

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1105668

Hope this helps!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
4 REPLIES
Hall of Fame Super Red

Re: CME maximum calls and busy trigger on ephone-dn

Hi Mohamed,

Sadly not

To set the maximum number of calls allowed on an octo-line directory number before activating Call Forward Busy or a busy tone, use the busy-trigger-per-button command in ephone or ephone-template configuration mode. To reset to the default, use the no form of this command.

But don't forget;

This command applies to each octo-line directory number on the phone.(not to Dual Lines)

Cheers!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
New Member

Re: CME maximum calls and busy trigger on ephone-dn

Thanks for reply.

If I have more than one Oct Line on the ephone, could I configure different busy trigger number of calls for each line? As I see when I apply the command, it will apply for all lines on the ephone.

New Member

Re: CME maximum calls and busy trigger on ephone-dn

What is the version of CME that supports Oct lines? I could not find this option when I add new ephone-dn.

Hall of Fame Super Red

Re: CME maximum calls and busy trigger on ephone-dn

Hi Mohamed,

Remember that you can mix&match Octo-Line DN's and Dual-Line DN's

to achieve what you need

First introduced in Cisco Unified CME 4.3

Octo-Line

An octo-line directory number supports up to eight active calls, both incoming and outgoing, on a single phone button. Unlike a dual-line directory number, which is shared exclusively among phones (after a call is answered, that phone owns both channels of the dual-line directory number), an octo-line directory number can split its channels among other phones that share the directory number. All phones are allowed to initiate or receive calls on the idle channels of the shared octo-line directory number.

Because octo-line directory numbers do not require a different ephone-dn for each active call, one octo-line directory number can handle multiple calls. Multiple incoming calls to an octo-line directory number ring simultaneously. After a phone answers a call, the ringing stops on that phone and the call-waiting tone plays for the other incoming calls. When phones share an octo-line directory number, incoming calls ring on phones without active calls and these phones can answer any of the ringing calls. Phones with an active call hear the call-waiting tone.

After a phone answers an incoming call, the answering phone is in the connected state. Other phones that share the octo-line directory number are in the remote-in-use state.

After a connected call on an octo-line directory number is put on-hold, any phone that shares this directory number can pick up the held call. If a phone user is in the process of initiating a call transfer or creating a conference, the call is locked and other phones that share the octo-line directory number cannot steal the call.

From this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmebasic.html#wp1105668

Hope this helps!

Rob

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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