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New Member

CME monitor lines don't stay lit for duration of call

Hello, we have a client with CME that has 6 phone configured to use monitor lines. Each phone has its main line plus the 5 other phone lines as monitor lines.

They work great, lighting up when another user is active. However after around 10 minutes or so, the light turns off even though the call is still active.

Is this normal? Is there a configuration setting? Any ideas?

Thanks a lot!

3 REPLIES
Hall of Fame Super Gold

Re: CME monitor lines don't stay lit for duration of call

Which exact IOS and phone FW are you using ?

New Member

Re: CME monitor lines don't stay lit for duration of call

Phones are all 7961 running SCCP Firmware 8-3-2-27.

2811 running 2800 Software (C2800NM-ADVIPSERVICESK9-M), Version 12.4(20)T

Hall of Fame Super Gold

Re: CME monitor lines don't stay lit for duration of call

Hi, try T2 of the same version and if still happens open a case with the TAC to proceed further, or downgrade IOS.

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