I am running CME 4.1 with CUE 2.3. When a message is left for an extension, the MWI envelope indicator appears for the extension, but the MWI light does not light. When I dial the MWI on number, the envelope appears, but no light. When I dial the MWI off number, the envelope disappears. I have double-checked my configuration on the CME. I will attach a copy of the configuration. Help!
It almost sounds to me like this isn't the Primary Line on the phone (have a look at this command);
To designate a line other than the primary line of an ephone to be associated with the ephone's message waiting indicator (MWI) lamp, use the mwi-line command in ephone configuration mode. To return to the default, use the no form of this command.
Line number to be associated with the MWI lamp. Range is from 1 to 34.
A phone's MWI lamp is lit only when there is a message waiting for the phone's primary line (line 1).
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