Greetings, we have a client who would like the ability to put their CME system into night service during the day should they go out the office, this would then forward to a GDM during the night service period.
I have already configured an AA for the main line number with time of day and day of week routing for incomming calls, this service also forwards callers to the GDM automatically outside working hours.
Can i ask if it is possible to allow users to put the all calls from the main number through to said GDM during the middle of the day using the night service feature?
Thank you for your reply, unfortunately this is how it is currently configured, i have a pilot number associated with the main line number which forwards all calls to an AA which has been configured the time of day and day of week routing.
This kicks in automatically outside of working hours 8am - 6pm and puts callers through to a GDM.
The customer would like the added ability to be able to manually put calls through to this GDM during working hours should they leave the office (strange i know) this would most likely involve terminating the call in CME, making a decision on whether they have set night service then forwarding the call onto the AA if they havent.
Im just a bit stuck on how to allow the users to manually enable night service during the day.
There is a schedule that exists within the CUE AA, this is how it is configured at present.
All calls destinated for the main number (switchboard) are routed to the AA configured in Unity Express the days and times are below:
8am - 6pm - Monday to Friday (Working Hours) - Calls Routed to a receptionist, if busy routed to a second hunt group.
6pm - 8am - Monday to Friday (Out of Hours)- Calls routed to GDM
Weekends (Out of Hours)- Calls routed to GDM
The customer would like to be able to manually route calls to this GDM during working hours as and when they choose should they leave the office, however they still want to keep the AA in place to automatically route calls to the GDM at weekends and out of hours.
This is where i imagined night service comes in, no schedules have been implemented in CME for night service under telephony service, just a night service code.
I was hoping that i could enable a DN with the night-service bell configuration and use it to either forward calls to the AA when night service is inactive or directly to the GDM during working hours if the customer manually enabled night service by dialing the night service code eg *666
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