08-19-2009 07:08 AM - last edited on 03-25-2019 07:52 PM by ciscomoderator
Greetings, we have a client who would like the ability to put their CME system into night service during the day should they go out the office, this would then forward to a GDM during the night service period.
I have already configured an AA for the main line number with time of day and day of week routing for incomming calls, this service also forwards callers to the GDM automatically outside working hours.
Can i ask if it is possible to allow users to put the all calls from the main number through to said GDM during the middle of the day using the night service feature?
Regards
08-19-2009 07:23 AM
You don't need night service for this.
Just CFA the main number to a CUE pilot, there you configure a script that behave the way you want.
08-19-2009 07:28 AM
Thank you for your reply, unfortunately this is how it is currently configured, i have a pilot number associated with the main line number which forwards all calls to an AA which has been configured the time of day and day of week routing.
This kicks in automatically outside of working hours 8am - 6pm and puts callers through to a GDM.
The customer would like the added ability to be able to manually put calls through to this GDM during working hours should they leave the office (strange i know) this would most likely involve terminating the call in CME, making a decision on whether they have set night service then forwarding the call onto the AA if they havent.
Im just a bit stuck on how to allow the users to manually enable night service during the day.
Regards
08-19-2009 07:32 AM
Well that's what I'm telling you, CwdAll to a CUE number that handles the call. The script there must not check for office hours and would probably use a different welcome message.
This CUE number is also useful for "overflow", eg CFB.
08-19-2009 07:41 AM
Right ok, so say for example the the main number is 111222 and voicemail is configured as pilot 100 and the GDM is associated with extension 200.
Night service code: *666
ephone-dn 1
description Main Number AA
number 111222
call-forward all 100
call-forward night-service 200
night-service bell
!
ephone-dn 2
description OOH GDM
number 200
call-forward all 100
!
dial-peer voice 1 voip
destination-pattern 100
b2bua
voice-class sip outbound-proxy ipv4:xxx
session protocol sipv2
session target ipv4:xxxx
dtmf-relay sip-notify
codec g711ulaw
no vad
!
If an internal user dialled *666 would this then come into effect? The AA would remain the same.
Regards
08-19-2009 08:36 AM
You got me confused now.
I thought you are using CUE AA to check schedules as opposed to night-service.
All what I'm saying is that you press CfwAll to 200, on ephone-dn 2 you need
mailbox-selection last-redirect-num
I do not see the need to make it more complicated that that.
08-19-2009 09:08 AM
Appologies, i think i confuse myself sometimes.
There is a schedule that exists within the CUE AA, this is how it is configured at present.
All calls destinated for the main number (switchboard) are routed to the AA configured in Unity Express the days and times are below:
8am - 6pm - Monday to Friday (Working Hours) - Calls Routed to a receptionist, if busy routed to a second hunt group.
6pm - 8am - Monday to Friday (Out of Hours)- Calls routed to GDM
Weekends (Out of Hours)- Calls routed to GDM
The customer would like to be able to manually route calls to this GDM during working hours as and when they choose should they leave the office, however they still want to keep the AA in place to automatically route calls to the GDM at weekends and out of hours.
This is where i imagined night service comes in, no schedules have been implemented in CME for night service under telephony service, just a night service code.
I was hoping that i could enable a DN with the night-service bell configuration and use it to either forward calls to the AA when night service is inactive or directly to the GDM during working hours if the customer manually enabled night service by dialing the night service code eg *666
Does this make sense?
Regards
08-19-2009 09:19 AM
Sure. My recommendation as above, is that you use CfwAll instead. That also gives you the option of forwarding to an external number as needed.
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