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CME Night-Service not enabled using "night-service date" command

I have discoverd a problem with the night-service date command on CME.

I have 3 CME's configured with the following commands;

telephony-service

night-service date Aug 6 09:01 09:00

!

ephone-dn  31

no call-waiting beep generate

number 121 no-reg primary

label Line 1

description BT line 1

call-forward busy 122

call-forward night-service 9xxxxxxxxxxx

call-forward noan 113 timeout 20

night-service bell

!

!

This should have enabled night-service this morning on the CME, so all calls to the main number would be forwarded to the number we have configured on the ephone-dn. This did not happen, when calls were made to the main number the call just rang out and eventualy were forwarded to ext 113 which is an external answer machine.

If I added the following command then the call was forwarded;

night-service day mon 10:00 09:00

this enabled night-service at 10am this morning and calls to the main number were forwarded to the number configured in the ephone-dn as expected.

The timezone and clock were configured correctly so I do not see this as being an issue.

We had this happen on 3 different CME's two of which were running IOS 12.4(15)T8 and one running 15.0(1)M3

Does anyone have any idea as to why the night-service did not enable with the night-service date command?

  • IP Telephony
Everyone's tags (4)
1 ACCEPTED SOLUTION

Accepted Solutions
Green

CME Night-Service not enabled using "night-service date" command

Hi.

You may be hiiting this bug

CSCsx22101 Bug Details
call forward night service broken on 12.4(20)T images.
Symptoms: The call-forward night service will not trigger on CME when night
service is active.

Conditions: The symptom is observed when night service is activated and a call
comes in to an extension where call-forward night service is configured.

Workaround: There is no workaround.

Your 12.4.15T8 is included in the affected IOS list.

Cisco claim that it is fixed in

12.4.20T3

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.
1 REPLY
Green

CME Night-Service not enabled using "night-service date" command

Hi.

You may be hiiting this bug

CSCsx22101 Bug Details
call forward night service broken on 12.4(20)T images.
Symptoms: The call-forward night service will not trigger on CME when night
service is active.

Conditions: The symptom is observed when night service is activated and a call
comes in to an extension where call-forward night service is configured.

Workaround: There is no workaround.

Your 12.4.15T8 is included in the affected IOS list.

Cisco claim that it is fixed in

12.4.20T3

Regards,
Alex.
Please rate useful posts.

Regards, Alex. Please rate useful posts.
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