Solved: That was the one command I

Mike Bowers · ‎10-07-2014

Hello, I have CME 8.6 installed on two 2851s and before going into production, I am testing a few phones.

One of my 2851's is creating cnf.xml files for each phone using SEP<Mac address>.cnf.xml and the other one will not and the phones keep booting up with XMLDefault.cnf.xml.

I've looked at both configurations and I can't see what the difference is. Other than not being able to create the SEP<MacAddress>.cnf.xml files, the phones appear to be loading up fine.

One difference I see is the "its" directory is located on system: on the one that creates the cnf files, and the "its" directory is located in flash on the one that doesn't, although I don't know how that matters.

Below is the one that doesn't create the SEP<MACADDRESS>.cnf.xml files for phones:

Current configuration : 2657 bytes
!
! Last configuration change at 02:12:45 UTC Wed Oct 8 2014
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
!
hostname RtrPod2
!
boot-start-marker
boot-end-marker
!
!
!
no aaa new-model
!
no network-clock-participate wic 3
!
crypto pki token default removal timeout 0
!
!
dot11 syslog
ip source-route
!
!
ip cef
!
ip dhcp excluded-address 20.0.30.0 20.0.30.10
ip dhcp excluded-address 20.0.10.0 20.0.10.10
!
ip dhcp pool Data
network 20.0.10.0 255.255.255.0
default-router 20.0.10.254
option 150 ip 20.0.30.254
!
ip dhcp pool Voice
network 20.0.30.0 255.255.255.0
default-router 20.0.30.254
option 150 ip 20.0.30.254
dns-server 8.8.8.8
!
!
no ipv6 cef
!
multilink bundle-name authenticated
!
!
!
!
!
!
!
!
!
!
!
voice-card 0
!
!
!
license udi pid CISCO2851 sn FTX1331AJQ1
username cisco privilege 15 password 0 cisco
!
redundancy
!
!
controller T1 0/3/0
!
controller T1 0/3/1
!
!
!
!
!
!
!
!
!
interface Loopback0
no ip address
!
interface GigabitEthernet0/0
no ip address
duplex auto
speed auto
!
interface GigabitEthernet0/0.10
encapsulation dot1Q 10
ip address 20.0.10.254 255.255.255.0
!
interface GigabitEthernet0/0.30
encapsulation dot1Q 30
ip address 20.0.30.254 255.255.255.0
!
interface GigabitEthernet0/1
ip address 192.168.5.232 255.255.255.0
duplex auto
speed auto
!
interface Serial0/0/0
no ip address
shutdown
clock rate 2000000
!
interface Serial0/0/1
ip address 200.2.0.1 255.255.255.0
!
ip forward-protocol nd
no ip http server
no ip http secure-server
!
!
!
!
!
!
!
!
tftp-server flash:cmterm-7940-7960-sccp.8-1-2.cop.sgn alias cmterm-7940-7960-sccp.8-1-2
tftp-server flash:/Ringtones/DistinctiveRingList.xml alias DistinctiveRingList.xml
tftp-server flash:/Ringtones/Ringlist.xml alias Ringlist.xml
tftp-server flash:P00308010200.bin
tftp-server flash:P00308010200.loads
tftp-server flash:P00308010200.sb2
tftp-server flash:P00308010200.sbn
!
control-plane
!
!
!
!
mgcp profile default
!
!
!
!
!
telephony-service
no auto-reg-ephone
max-ephones 110
max-dn 288
ip source-address 20.0.30.254 port 2000
system message Branch System
load 7960-7940 P00308010200
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp Jan 01 2002 00:00:00
!
!
ephone-dn 1 dual-line
number 2000
label Phil Davis
description Branch Office
!
!
ephone 1
device-security-mode none
mac-address 0009.E89D.0B4F
username "cisco" password cisco
button 1:1
!
!
!
!
line con 0
line aux 0
line vty 0 4
login local
transport input all
line vty 5 15
login local
transport input all
!
scheduler allocate 20000 1000
end

Jayanth Velkuri · ‎10-08-2014

did you add

ephone 1

type <>

View solution in original post

aseanand89 · ‎10-07-2014

Can you do the following:

1. telephony-service

no create cnf-files

create cnf-files

2. Enable the debugs using the command debug tftp events

3. Reboot the phone

4. Output of show flash

Post the debugs here.

Mike Bowers · ‎10-08-2014

Thanks for consideration

Here are the debugs:

RtrPod2(config)#telephony-service
RtrPod2(config-telephony)#no create
RtrPod2(config-telephony)#no create cnf
RtrPod2(config-telephony)#no create cnf-files
CNF files deleted

RtrPod2(config-telephony)#crea
RtrPod2(config-telephony)#create cn
RtrPod2(config-telephony)#create cnf-files
Creating CNF files
CNF-FILES: Clock is not set or synchronized, retaining old versionStamps

RtrPod2(config-telephony)#ephone 1
RtrPod2(config-ephone)#rese
RtrPod2(config-ephone)#reset
resetting 0009.E89D.0B4F
RtrPod2(config-ephone)#
*Oct 8 09:34:41.223: %IPPHONE-6-UNREGISTER_NORMAL: ephone-1:SEP0009E89D0B4F IP:20.0.30.11 Socket:1 DeviceType:Phone has unregistered normally.
*Oct 8 09:34:49.335: TFTP: Server request for port 51925, socket_id 0x4CD3170C for process 152
*Oct 8 09:34:49.335: TFTP: read request from host 20.0.30.11(51925) via GigabitEthernet0/0.30
*Oct 8 09:34:49.335: TFTP: Looking for CTLSEP0009E89D0B4F.tlv
*Oct 8 09:34:49.335: TFTP: Sending error 1 No such file
*Oct 8 09:34:49.395: TFTP: Server request for port 51926, socket_id 0x4CD3170C for process 152
*Oct 8 09:34:49.395: TFTP: read request from host 20.0.30.11(51926) via GigabitEthernet0/0.30
*Oct 8 09:34:49.395: TFTP: Looking for SEP0009E89D0B4F.cnf.xml
*Oct 8 09:34:49.395: TFTP: Sending error 1 No such file
*Oct 8 09:34:49.471: TFTP: Server request for port 51927, socket_id 0x4CD3170C for process 152
*Oct 8 09:34:49.471: TFTP: read request from host 20.0.30.11(51927) via GigabitEthernet0/0.30
*Oct 8 09:34:49.471: TFTP: Looking for XMLDefault.cnf.xml
*Oct 8 09:34:49.471: TFTP: Opened system:/its/vrf1/XMLDefault.cnf.xml, fd 10, size 3262 for process 152
*Oct 8 09:34:49.471: TFTP: Sending block 1 (retry 0), socket_id 0x4CD3170C
*Oct 8 09:34:49.475: TFTP: Received ACK for block 1, socket_id 0x4CD3170C
*Oct 8 09:34:49.475: TFTP: Sending block 2 (retry 0), socket_id 0x4CD3170C
*Oct 8 09:34:49.479: TFTP: Received ACK for block 2, socket_id 0x4CD3170C
*Oct 8 09:34:49.479: TFTP: Sending block 3 (retry 0), socket_id 0x4CD3170C
*Oct 8 09:34:49.483: TFTP: Received ACK for block 3, socket_id 0x4CD3170C
*Oct 8 09:34:49.483: TFTP: Sending block 4 (retry 0), socket_id 0x4CD3170C
*Oct 8 09:34:49.483: TFTP: Received ACK for block 4, socket_id 0x4CD3170C
*Oct 8 09:34:49.483: TFTP: Sending block 5 (retry 0), socket_id 0x4CD3170C
*Oct 8 09:34:49.487: TFTP: Received ACK for block 5, socket_id 0x4CD3170C
*Oct 8 09:34:49.487: TFTP: Sending block 6 (retry 0), socket_id 0x4CD3170C
*Oct 8 09:34:49.487: TFTP: Received ACK for block 6, socket_id 0x4CD3170C
*Oct 8 09:34:49.491: TFTP: Sending block 7 (retry 0), socket_id 0x4CD3170C
*Oct 8 09:34:49.491: TFTP: Received ACK for block 7, socket_id 0x4CD3170C
*Oct 8 09:34:49.491: TFTP: Finished system:/its/vrf1/XMLDefault.cnf.xml, time 00:00:00 for process 152
*Oct 8 09:34:49.647: %IPPHONE-6-REG_ALARM: 22: Name=SEP0009E89D0B4F Load=8.1(2.0) Last=Reset-Reset
*Oct 8 09:34:49.651: %IPPHONE-6-REGISTER: ephone-1:SEP0009E89D0B4F IP:20.0.30.11 Socket:2 DeviceType:Phone has registered.
*Oct 8 09:34:50.075: TFTP: Server request for port 51928, socket_id 0x4B01ADE8 for process 152
*Oct 8 09:34:50.075: TFTP: read request from host 20.0.30.11(51928) via GigabitEthernet0/0.30
*Oct 8 09:34:50.075: TFTP: Looking for SEP0009E89D0B4F.cnf.xml
*Oct 8 09:34:50.075: TFTP: Sending error 1 No such file
*Oct 8 09:34:50.079: TFTP: Server request for port 51929, socket_id 0x4AF2C814 for process 227
*Oct 8 09:34:50.079: TFTP: read request from host 20.0.30.11(51929) via GigabitEthernet0/0.30
*Oct 8 09:34:50.079: TFTP: Looking for RINGLIST.XML
*Oct 8 09:34:50.079: TFTP: Opened flash:/Ringtones/Ringlist.xml, fd 10, size 495 for process 227
*Oct 8 09:34:50.079: TFTP: Sending block 1 (retry 0), socket_id 0x4AF2C814
*Oct 8 09:34:50.087: TFTP: Received ACK for block 1, socket_id 0x4AF2C814
*Oct 8 09:34:50.087: TFTP: Finished flash:/Ringtones/Ringlist.xml, time 00:00:00 for process 227
*Oct 8 09:34:50.211: TFTP: Server request for port 51930, socket_id 0x4B01ADE8 for process 152
*Oct 8 09:34:50.211: TFTP: read request from host 20.0.30.11(51930) via GigabitEthernet0/0.30
*Oct 8 09:34:50.211: TFTP: Looking for DISTINCTIVERINGLIST.XML
*Oct 8 09:34:50.211: TFTP: Opened flash:/Ringtones/DistinctiveRingList.xml, fd 10, size 2823 for process 152
*Oct 8 09:34:50.211: TFTP: Sending block 1 (retry 0), socket_id 0x4B01ADE8
*Oct 8 09:34:50.215: TFTP: Received ACK for block 1, socket_id 0x4B01ADE8
*Oct 8 09:34:50.219: TFTP: Sending block 2 (retry 0), socket_id 0x4B01ADE8
*Oct 8 09:34:50.219: TFTP: Received ACK for block 2, socket_id 0x4B01ADE8
*Oct 8 09:34:50.223: TFTP: Sending block 3 (retry 0), socket_id 0x4B01ADE8
*Oct 8 09:34:50.223: TFTP: Received ACK for block 3, socket_id 0x4B01ADE8
*Oct 8 09:34:50.223: TFTP: Sending block 4 (retry 0), socket_id 0x4B01ADE8
*Oct 8 09:34:50.227: TFTP: Received ACK for block 4, socket_id 0x4B01ADE8
*Oct 8 09:34:50.227: TFTP: Sending block 5 (retry 0), socket_id 0x4B01ADE8
*Oct 8 09:34:50.231: TFTP: Received ACK for block 5, socket_id 0x4B01ADE8
*Oct 8 09:34:50.231: TFTP: Sending block 6 (retry 0), socket_id 0x4B01ADE8
*Oct 8 09:34:50.235: TFTP: Received ACK for block 6, socket_id 0x4B01ADE8
*Oct 8 09:34:50.235: TFTP: Finished flash:/Ringtones/DistinctiveRingList.xml, time 00:00:00 for process 152

Jayanth Velkuri · ‎10-08-2014

can you please mention the phone type ?

and try

no create cnf

create cnf

Mike Bowers · ‎10-08-2014

Hello!

I had tried no create cnf and create cnf with no luck. I am only using 7940 phones.

The phone registers and can call from, but it isn't creating a custom cnf with a mac address. This phone creates a custom one on the other CME. I just don't know why this CME doesn't create SEP<MACAddress> files.

Jayanth Velkuri · ‎10-08-2014

did you add

ephone 1

type <>

Mike Bowers · ‎10-08-2014

That was the one command I was missing. Once I added that, it created the file under:

tftp-server system:/its/vrf1/SEP0009E89D0B4F.cnf.xml alias SEP0009E89D0B4F.cnf.xml

However, the phone couldn't see it when I did a debug tftp events. I had to do a "copy system:/its/vrf1/SEP0009E89D0B4F.cnf.xml flash:/SEP0009E89D0B4F.cnf.xml alias SEP0009E89D0B4F.cnf.xml" for the phone to find it because it wouldn't find it under system:

That was the answer so thank you for the help on that!

I'm now curious how to move the CME directories from system: to flash:. Copy and archive commands won't remove anything from system:. My other CME installation has all of these directories listed in Flash:. Would love to know how to move them!

Jayanth Velkuri · ‎10-08-2014

pls try , (config-telephony)#cnf-file location flash:

elhan · ‎03-06-2017

it is work for me! Thank you very much!

Jayanth Velkuri · ‎10-07-2014

if the phone cannot find its cnf file , it might use the default cnf file ,

try below

telephony-service

cnf perphone

create cnf-files

Mike Bowers · ‎10-08-2014

Hello, and thanks for the good advice. I did try and added the cnf perphone command and ran no create cnf-files and then create cnf-files, but unfortunately its still not making them.

Also, from the other few CME installations I've seen, all of the information is in flash, but for some reason when I xtracted the tar for this CME, it's showing up in system: ? Could that be a problem? Here is what I see:

CompactFlash directory:
File Length Name/status
1 67922508 c2800nm-adventerprisek9-mz.151-4.M8.bin
2 85149696 cme-full-8.0.0.1.tar
3 2942935 apps11.8-5-3TH1-6.sbn
4 503269 cnu11.8-5-3TH1-6.sbn
5 2104751 cvm11sccp.8-5-3TH1-6.sbn
6 340615 dsp11.8-5-3TH1-6.sbn
7 1616686 jar11sccp.8-5-3TH1-6.sbn
8 670 SCCP11.8-5-3S.loads
9 674 term06.default.loads
10 674 term11.default.loads
11 1916 MISCH-1.3.3.SBN
12 900 CP7921G-1.3.3.LOADS
13 900 CP7925G-1.3.3.LOADS
14 674 term42.default.loads
15 674 term62.default.loads
16 670 SCCP42.8-5-3S.loads
17 655 term31.default.loads
18 654 term41.default.loads
19 654 term45.default.loads
20 654 term61.default.loads
21 654 term65.default.loads
22 654 term70.default.loads
23 654 term71.default.loads
24 654 term75.default.loads
25 651 SCCP31.8-5-3S.loads
26 650 SCCP41.8-5-3S.loads
27 650 SCCP45.8-5-3S.loads
28 650 SCCP70.8-5-3S.loads
29 650 SCCP75.8-5-3S.loads
30 61 SCCP69xx.8-5-3-0.loads
31 131470 Desktops/320x212x12/CampusNight.png
32 80565 Desktops/320x212x12/CiscoFountain.png
33 8156 Desktops/320x212x12/CiscoLogo.png
34 138278 Desktops/320x212x12/FOUNTAIN.PNG
35 740 Desktops/320x212x12/LIST.XML
36 109076 Desktops/320x212x12/MorroRock.png
37 108087 Desktops/320x212x12/NantucketFlowers.png
38 10820 Desktops/320x212x12/TN-CampusNight.png
39 9657 Desktops/320x212x12/TN-CiscoFountain.png
40 2089 Desktops/320x212x12/TN-CiscoLogo.png
41 7953 Desktops/320x212x12/TN-Fountain.png
42 7274 Desktops/320x212x12/TN-MorroRock.png
43 9933 Desktops/320x212x12/TN-NantucketFlowers.png
44 740 Desktops/320x212x16/LIST.XML
45 740 Desktops/320x216x16/LIST.XML
46 8224 Ringtones/Analog1.raw
47 8307 Ringtones/Analog2.raw
48 5280 Ringtones/AreYouThere.raw
49 5040 Ringtones/AreYouThereF.raw
50 8206 Ringtones/Bass.raw
51 12240 Ringtones/CallBack.raw
52 16066 Ringtones/Chime.raw
53 8160 Ringtones/Classic1.raw
54 16080 Ringtones/Classic2.raw
55 10800 Ringtones/ClockShop.raw
56 2823 Ringtones/DistinctiveRingList.xml
57 9665 Ringtones/Drums1.raw
58 13610 Ringtones/Drums2.raw
59 15928 Ringtones/FilmScore.raw
60 16244 Ringtones/HarpSynth.raw
61 8245 Ringtones/Jamaica.raw
62 16127 Ringtones/KotoEffect.raw
63 12776 Ringtones/MusicBox.raw
64 8223 Ringtones/Piano1.raw
65 15422 Ringtones/Piano2.raw
66 9360 Ringtones/Pop.raw
67 7200 Ringtones/Pulse1.raw
68 4000 Ringtones/Ring1.raw
69 4000 Ringtones/Ring2.raw
70 4000 Ringtones/Ring3.raw
71 4000 Ringtones/Ring4.raw
72 4000 Ringtones/Ring5.raw
73 4000 Ringtones/Ring6.raw
74 4088 Ringtones/Ring7.raw
75 495 Ringtones/Ringlist.xml
76 10858 Ringtones/Sax1.raw
77 14233 Ringtones/Sax2.raw
78 16100 Ringtones/Vibe.raw
79 8095286 apps37sccp.1-3-4-0.bin
80 2942935 apps31.8-5-3TH1-6.sbn
81 2935993 apps42.8-5-3TH1-6.sbn
82 2935993 apps45.8-5-3TH1-6.sbn
83 2935993 apps75.8-5-3TH1-6.sbn
84 2933329 apps41.8-5-3TH1-6.sbn
85 2933329 apps70.8-5-3TH1-6.sbn
86 2599169 APPSH-1.3.3.SBN
87 2591877 APPS-1.3.3.SBN
88 2118620 SYSH-1.3.3.SBN
89 2103754 cvm70sccp.8-5-3TH1-6.sbn [invalid checksum]
90 2101414 cvm41sccp.8-5-3TH1-6.sbn [invalid checksum]
91 2100804 cvm45sccp.8-5-3TH1-6.sbn [invalid checksum]
92 2100554 cvm75sccp.8-5-3TH1-6.sbn [invalid checksum]
93 2100286 cvm31sccp.8-5-3TH1-6.sbn [invalid checksum]
94 2099070 cvm42sccp.8-5-3TH1-6.sbn [invalid checksum]
95 2083047 SYS-1.3.3.SBN [invalid checksum]
96 1939872 WLANH-1.3.3.SBN [invalid checksum]
97 1906272 SCCP69xx.8-5-3-0.zz [invalid checksum]
98 1892036 GUIH-1.3.3.SBN [invalid checksum]
99 1887312 jar75sccp.8-5-3TH1-6.sbn [invalid checksum]
100 1882934 jar45sccp.8-5-3TH1-6.sbn [invalid checksum]
101 1848343 GUI-1.3.3.SBN [invalid checksum]
102 1828410 jar70sccp.8-5-3TH1-6.sbn [invalid checksum]
103 1756328 jar42sccp.8-5-3TH1-6.sbn [invalid checksum]
104 1628021 jar41sccp.8-5-3TH1-6.sbn [invalid checksum]
105 1616425 jar31sccp.8-5-3TH1-6.sbn [invalid checksum]
106 1379535 WLAN-1.3.3.SBN [invalid checksum]
107 939293 TNUXH-1.3.3.SBN [invalid checksum]
108 896477 TNUX-1.3.3.SBN [invalid checksum]
109 537925 dsp41.8-5-3TH1-6.sbn [invalid checksum]
110 537925 dsp70.8-5-3TH1-6.sbn [invalid checksum]
111 524969 cnu45.8-5-3TH1-6.sbn [invalid checksum]
112 524917 cnu42.8-5-3TH1-6.sbn [invalid checksum]
113 524876 cnu75.8-5-3TH1-6.sbn [invalid checksum]
114 503753 cnu31.8-5-3TH1-6.sbn [invalid checksum]
115 500084 cnu70.8-5-3TH1-6.sbn [invalid checksum]
116 499644 cnu41.8-5-3TH1-6.sbn [invalid checksum]
117 496521 music-on-hold.au [invalid checksum]
118 340615 dsp31.8-5-3TH1-6.sbn [invalid checksum]
119 340615 dsp42.8-5-3TH1-6.sbn [invalid checksum]
120 340615 dsp45.8-5-3TH1-6.sbn [invalid checksum]
121 340615 dsp75.8-5-3TH1-6.sbn [invalid checksum]
122 264368 DSP69xx.0-0-0-3.zz [invalid checksum]
123 165355 B016-1-0-3.SBN [invalid checksum]
124 146463 B015-1-0-3.SBN [invalid checksum]
125 44896 BOOT69xx.0-0-0-14.zz [invalid checksum]
126 11601 CME-8-0-Full-Readme-v.1.0.txt [invalid checksum]
127 5134 7970-71-75-Background-readme-v1.txt [invalid checksum]
128 1916 MISC-1.3.3.SBN [invalid checksum]
129 4118 GUI/admin_user.html [invalid checksum]
130 677820 GUI/admin_user.js [invalid checksum]
131 1029 GUI/CiscoLogo.gif [invalid checksum]
132 639 GUI/CME_GUI_README.TXT [invalid checksum]
133 953 GUI/Delete.gif [invalid checksum]
134 16344 GUI/DOM.JS [invalid checksum]
135 864 GUI/downarrow.gif [invalid checksum]
136 6315 GUI/ephone_admin.html [invalid checksum]
137 4558 GUI/LOGOHOME.GIF [invalid checksum]
138 3978 GUI/normal_user.html [invalid checksum]
139 78428 GUI/normal_user.js [invalid checksum]
140 1347 GUI/Plus.gif [invalid checksum]
141 843 GUI/SXICONAD.GIF [invalid checksum]
142 174 GUI/Tab.gif [invalid checksum]
143 2496 GUI/telephony_service.html [invalid checksum]
144 870 GUI/UPARROW.GIF [invalid checksum]
145 10230 GUI/xml-test.html [invalid checksum]
146 3412 GUI/xml.template [invalid checksum]
147 12 OS79XX.txt
148 130552 P00308010200.bin
149 461 P00308010200.loads
150 708448 P00308010200.sb2
151 130956 P00308010200.sbn
152 703535 cmterm-7940-7960-sccp.8-1-2.cop.sgn
[239789964 bytes used, 281983088 available, 521773052 total]
509544K bytes of ATA CompactFlash (Read/Write)

RtrPod2#show telephony-service tftp-bindings
tftp-server system:/its/united_states/7960-tones.xml alias United_States/7960-tones.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7960-font.xml
tftp-server system:/its/united_states/7960-font.xml alias English_United_States/7920-font.xml
tftp-server system:/its/united_states/7960-dictionary.xml alias English_United_States/7960-dictionary.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7960-kate.xml
tftp-server system:/its/united_states/7960-kate.xml alias English_United_States/7920-kate.xml
tftp-server system:/its/united_states/SCCP-dictionary.xml alias English_United_States/SCCP-dictionary.xml
tftp-server system:/its/SEPDEFAULT.cnf alias SEPDefault.cnf
tftp-server system:/its/vrf1/XMLDefault.cnf.xml alias XMLDefault.cnf.xml

shijo1214 · ‎11-01-2014

I am also facing the same issue, in my case TFTP server is external, not in flash.

can some one help me ?

elhan · ‎03-27-2017

did you try

router(config-telephony)#cnf-file location TFTP ?

CME not creating custom SEP<MacAddress>.cnf.xml files, using XMLDefault.cnf.xml for phones