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New Member

CME phone error

A CME phone was working previously. Now suddenly after a system reboot, the message comes "TFTP file not found". All other phones work fine.

What are the possible causes & is there any fix? Factory reset is not working.

2 REPLIES
Silver

Re: CME phone error

From the console log since file United_States/g3-tones.xml.sgn is not present in TFTP server so a TFTP error is generated in console messages but this alram is not looged in the status messages. Phone should log a File not found error message in status messages when it doesn't find a particular file in TFTP dir.

Where are you seeing this msg ? Phone display or CCME console ?

IP phones error: tftp file not found.

Please enable following debugs and power cycle the phone:

debug tftp eve

debug tftp pack

Send debugs along with MAC addr of the phone in ques for analysis.

Also include:

sh ver

sh run

sh ephone

sh telephony all

New Member

Re: CME phone error

Hi Edgar,

Greetings! Sorry I just missed your message.

The error is displayed on the phone LCD.

Regards,

Ashok.

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