All calls that come into this location are setup to ring the receptionist phone (Cisco 7960). If no one answers this phone, the ephone-dn is set up to forward the call to another phone. The receptionist phone will also ring during this rollover. The problem is if someone else answers this forwarded call at another phone, the 7960 continues to ring. The receptionist has to reset her phone in order for this to stop.
so basically, the operator phone still thinks that it has an incoming call. i had similar issues with a cme connected to a PBX. initially we thought it was the PBX and signalling issue. it wasnt and was actually fixed by accident. i upgraded to 12.4 image i think at that time it was 12.4(3e) and that fixed the issue.
if reboot doesnt help post the relevant debugs , ccapi, vpdn signal and maybe we can see whats going on.
Yes it is of course a signaling problem due to, in my opinion , a strange configuration.I don't know your network phone
and the feature your customer wants but
you forward the call to a DN that is in the same call pick up(during roll over phone keeps ringing because is in the same call pick up) creating a vicious circle!I think when some one else answers the call on DN 20,
call pick up signaling goes down but still remain call signaling to DN 10 (with number 1295) which isn't in the call pick up group 10!
This of course is wrong!
you can try to look for something similar in the tac case collection, open a new case or to make up a configuration trick to avoid the problem and respect what customers want.
(for example put DN 10 in the call pick up group 10)
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...