CME Phones frezees when access to Call History

[Waldo Roca Martin]

Hi everyone.

I have a problem which randon phones frezees when access to call history  in CME. After that you reset the phone and it works again

This happend to randon phones.

I have reloaded the router and the issue persist. The CPU process and memory look fine.

I don't know where look into to find out the problem.

Any ideas?

Thank you very much

Best Regards

[Jorge Armijo]

Router platform? IOS version?

Affected IP Phones? Firmware versions?

We need further details.

--
Jorge Armijo

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[Waldo Roca Martin]

Hi

Thank you for the answer.

Cisco 3935

Cisco IOS Software, C3900 Software (C3900-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)

The las user suffered the issue has a 6941 model with SCCP69xx.9-1-1-0 firmware.

Thank you

Best regards

[Jorge Armijo]

Did you try upgrading to the latest firmware?

cmterm-69xx-sccp.9-3-3-2-sr1.zip

--
Jorge Armijo

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[Waldo Roca Martin]

Hi

No yet, I will try.

Thank you

[Jorge Armijo]

Waldo Roca Martin

Any luck?

--
Jorge Armijo

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[Waldo Roca Martin]

Hi Jorge.

No yet. I have scheduled the upgrade for this week.

Thank you.

Best regards