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New Member

CME Phones frezees when access to Call History

Hi everyone.

I have a problem which randon phones frezees when access to call history  in CME. After that you reset the phone and it works again

This happend to randon phones.

I have reloaded the router and the issue persist. The CPU process and memory look fine.

I don't know where look into to find out the problem.

Any ideas?

Thank you very much

Best Regards

6 REPLIES

CME Phones frezees when access to Call History

Router platform? IOS version?

Affected IP Phones? Firmware versions?

We need further details.

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
New Member

CME Phones frezees when access to Call History

Hi

Thank you for the answer.

Cisco 3935

Cisco IOS Software, C3900 Software (C3900-UNIVERSALK9-M), Version 15.1(4)M5, RELEASE SOFTWARE (fc1)

The las user suffered the issue has a 6941 model with SCCP69xx.9-1-1-0 firmware.

Thank you

Best regards

CME Phones frezees when access to Call History

Did you try upgrading to the latest firmware?

cmterm-69xx-sccp.9-3-3-2-sr1.zip

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
New Member

CME Phones frezees when access to Call History

Hi

No yet, I will try.

Thank you

CME Phones frezees when access to Call History

Any luck?

--
Jorge Armijo

Please remember to rate helpful responses and identify helpful or correct answers.

-- Jorge Armijo Please remember to rate helpful responses and identify helpful or correct answers.
New Member

CME Phones frezees when access to Call History

Hi Jorge.

No yet. I have scheduled the upgrade for this week.

Thank you.

Best regards

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