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CME Phones not upgrading

adamgibs7
Level 6
Level 6

Dears,

I am trying to upload a firmware for 3905 phones in CME 9.1 but i couldn't, also GUI is not working for me I don't know where things are going wrong with me.

Attached are the configs

Thanks

1 Accepted Solution

Accepted Solutions

are you using any locale package?

 

Oct  7 14:24:31: TFTP: Looking for SIP_English_United_States/cin-sip.jar
Oct  7 14:24:31: TFTP: Sending error 1 No such file
Oct  7 14:24:31: TFTP: Server request for port 3072, socket_id 0x3C372FCC for process 181
Oct  7 14:24:31: TFTP: read request from host 192.168.4.35(3072) via GigabitEthernet0/0
Oct  7 14:24:31: TFTP: Looking for United_States/g3-tones.xml

View solution in original post

27 Replies 27

Tagir Temirgaliyev
Spotlight
Spotlight
tftp-server flash:/CP3905.9-4-1-0/APP3905.9-4-1-0.zz alias APP3905.9-4-1-0.zz

Dears,

Attached is the configuration for the router, i have enabled debug for tftp events but no logs seen on the terminal monitor,

For GUI i am opening by firefox 32.0.3 after username and password the blank page is opening , i also have configuration professional it is opening properly.  which username and pwd we shld enter the telephony service web admin username and pwd ????? or  (ip http authentication local ) local username and password?????

Thanks

use 

 web admin system name admin password cisco

add , file priv 0 and remove ip http secure-server

 

Dear

what do mean by  add , file priv 0  ??? 

I removed ip http secure-server and the GUI came up on the screen successfully.

why i cant see the tftp events on the router is it the configuration part is ok from the sh run??

thanks

 

good , send me ,

sh run | sec log

and please unplug and plug the phone back  or reset the phone and see if there is any logs printed

Dear

here are the logs

debug tftp
Oct  7 11:25:52: TFTP: Looking for SEPBC671CDCD91A.cnf.xml
Oct  7 11:25:52: TFTP: Opened flash:/its/SEPBC671CDCD91A.cnf.xml, fd 14, size 37                               37 for process 181
Oct  7 11:25:52: TFTP: Finished flash:/its/SEPBC671CDCD91A.cnf.xml, time 00:00:0                               0 for process 181
Oct  7 11:25:54: TFTP: Looking for CP3905.9-4-1-0.loads
Oct  7 11:25:55: TFTP: Looking for SIP_English_United_States/cin-sip.jar
Oct  7 11:25:55: TFTP: Looking for United_States/g3-tones.xml

####################################################

service timestamps log datetime localtime
no logging console
already used the username "cisco" to login to the router and your IOS image
You will not be able to login to the router with this username after you exit
banner login ^C
 login local
 transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
 transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
 login local
 login local
ntp logging

 

Thanks

 

 

please keep the debugs running for a while and send the logs once the phone is registered

also try below

telephony-service

load 3905 CP3905.9-4-1-0.loads

no create cnf

creae cnf

 

Dears,

Oct  7 11:25:52: TFTP: Looking for SEPBC671CDCD91A.cnf.xml
Oct  7 11:25:52: TFTP: Opened flash:/its/SEPBC671CDCD91A.cnf.xml, fd 14, size 3737 for process 181
Oct  7 11:25:52: TFTP: Finished flash:/its/SEPBC671CDCD91A.cnf.xml, time 00:00:00 for process 181
Oct  7 11:25:54: TFTP: Looking for CP3905.9-4-1-0.loads
Oct  7 11:25:55: TFTP: Looking for SIP_English_United_States/cin-sip.jar
Oct  7 11:25:55: TFTP: Looking for United_States/g3-tones.xml
Oct  7 11:30:50: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (192.168.3.100)
Oct  7 11:32:28: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (192.168.3.100)
Oct  7 11:53:44: TFTP: Server request for port 3072, socket_id 0x22BB0104 for process 181
Oct  7 11:53:44: TFTP: read request from host 192.168.4.35(3072) via GigabitEthernet0/0
Oct  7 11:53:44: TFTP: Looking for SEPBC671CDCD91A.cnf.xml
Oct  7 11:53:44: TFTP: Opened flash:/its/SEPBC671CDCD91A.cnf.xml, fd 15, size 3737 for process 181
Oct  7 11:53:44: TFTP: Sending block 1 (retry 0), len 512, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 1, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Sending block 2 (retry 0), len 512, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 2, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Sending block 3 (retry 0), len 512, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 3, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Sending block 4 (retry 0), len 512, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 4, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Sending block 5 (retry 0), len 512, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 5, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Sending block 6 (retry 0), len 512, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 6, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Sending block 7 (retry 0), len 512, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 7, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Sending block 8 (retry 0), len 153, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Received ACK for block 8, socket_id 0x22BB0104
Oct  7 11:53:44: TFTP: Finished flash:/its/SEPBC671CDCD91A.cnf.xml, time 00:00:00 for process 181
Oct  7 11:53:46: TFTP: Server request for port 3072, socket_id 0x22BB0104 for process 181
Oct  7 11:53:46: TFTP: read request from host 192.168.4.35(3072) via GigabitEthernet0/0
Oct  7 11:53:46: TFTP: Looking for CP3905.9-4-1-0.loads
Oct  7 11:53:46: TFTP: Sending error 1 No such file
Oct  7 11:53:46: TFTP: Server request for port 3072, socket_id 0x3C28B3F8 for process 181
Oct  7 11:53:46: TFTP: read request from host 192.168.4.35(3072) via GigabitEthernet0/0
Oct  7 11:53:46: TFTP: Looking for SIP_English_United_States/cin-sip.jar
Oct  7 11:53:46: TFTP: Sending error 1 No such file
Oct  7 11:53:47: TFTP: Server request for port 3072, socket_id 0x22BB0104 for process 181
Oct  7 11:53:47: TFTP: read request from host 192.168.4.35(3072) via GigabitEthernet0/0
Oct  7 11:53:47: TFTP: Looking for United_States/g3-tones.xml
Oct  7 11:53:47: TFTP: Sending error 1 No such file
Oct  7 11:54:12: %SYS-5-CONFIG_I: Configured from console by admin on vty0 (192.168.3.100)

 

Thanks

looks like phone is not able to find the load

do you have the tftp commands pointing to the location of the load.

 

Oct  7 11:53:46: TFTP: Looking for CP3905.9-4-1-0.loads
Oct  7 11:53:46: TFTP: Sending error 1 No such file

Dear

I get the error when specify the tftp command

tftp-server flash:CP3905.9-4-1-0/CP3905.9-4-1-0.loads alias CP3905.9-4-1-0.loads

Warning: flash0:CP3905.9-4-1-0/CP3905.9-4-1-0.loads does not exist.  Command retained.

tftp-server flash:CP3905.9-4-1-0/APP3905.9-4-1-0.zz alias APP3905.9-4-1-0.zz

Warning: flash0:CP3905.9-4-1-0/APP3905.9-4-1-0.zz does not exist.  Command retained.

########################################################

dir flash
#dir flash:
Directory of flash0:/

    1  -rw-    99139212  Jun 25 2014 02:59:18 +04:00  c2900-universalk9-mz.SPA.152-4.M6.bin
    2  -rw-        3064  Jun 25 2014 03:10:58 +04:00  cpconfig-29xx.cfg
    3  drw-           0   Sep 9 2014 16:14:28 +04:00  its
   25  drw-           0   Oct 6 2014 11:44:38 +04:00  CMEGUI
   44  drw-           0  Jun 25 2014 03:11:24 +04:00  ccpexp
  285  -rw-        2464  Jun 25 2014 03:13:08 +04:00  home.shtml
  286  drw-           0   Oct 6 2014 00:36:16 +04:00  0121808001412541444
  289  drw-           0   Oct 6 2014 11:04:44 +04:00  CME 9.1.0 GUI
  308  -rw-     2495472   Oct 6 2014 01:05:28 +04:00  APP3905.9-2-1-0.zz
  309  -rw-          19   Oct 6 2014 01:05:28 +04:00  CP3905.9-2-1-0.loads
  310  -rw-     4639974   Oct 6 2014 01:09:04 +04:00  apps42.9-2-1TH1-13.sbn
  311  -rw-      575495   Oct 6 2014 01:09:06 +04:00  cnu42.9-2-1TH1-13.sbn
  312  -rw-     2208583   Oct 6 2014 01:09:12 +04:00  cvm42sccp.9-2-1TH1-13.sbn
  313  -rw-      356907   Oct 6 2014 01:09:12 +04:00  dsp42.9-2-1TH1-13.sbn
  314  -rw-     1759967   Oct 6 2014 01:09:16 +04:00  jar42sccp.9-2-1TH1-13.sbn
  315  -rw-         676   Oct 6 2014 01:09:18 +04:00  SCCP42.9-2-1S.loads
  316  -rw-         680   Oct 6 2014 01:09:18 +04:00  term42.default.loads
  317  -rw-         680   Oct 6 2014 01:09:20 +04:00  term62.default.loads
  318  drw-           0   Oct 6 2014 17:27:56 +04:00  3905.9-4-1-0

 

try moving those files to flash , instead of a folder and check changing the path

Dear

 ok i will try that way give me 5 min

Dear ,

attached are the logs for the tftp events

tftp-server flash:CP3905.9-4-1-0.loads alias CP3905.9-4-1-0.loads
tftp-server flash:APP3905.9-4-1-0.zz alias APP3905.9-4-1-0.zz

 

dir flash

dir flash:
Directory of flash0:/

    1  -rw-    99139212  Jun 25 2014 02:59:18 +04:00  c2900-universalk9-mz.SPA.152-4.M6.bin
    2  -rw-        3064  Jun 25 2014 03:10:58 +04:00  cpconfig-29xx.cfg
    3  drw-           0   Sep 9 2014 16:14:28 +04:00  its
   25  drw-           0   Oct 6 2014 11:44:38 +04:00  CMEGUI
   44  drw-           0  Jun 25 2014 03:11:24 +04:00  ccpexp
  285  -rw-        2464  Jun 25 2014 03:13:08 +04:00  home.shtml
  286  drw-           0   Oct 6 2014 00:36:16 +04:00  0121808001412541444
  289  drw-           0   Oct 6 2014 11:04:44 +04:00  CME 9.1.0 GUI
  308  -rw-     2495472   Oct 6 2014 01:05:28 +04:00  APP3905.9-2-1-0.zz
  309  -rw-          19   Oct 6 2014 01:05:28 +04:00  CP3905.9-2-1-0.loads
  310  -rw-     4639974   Oct 6 2014 01:09:04 +04:00  apps42.9-2-1TH1-13.sbn
  311  -rw-      575495   Oct 6 2014 01:09:06 +04:00  cnu42.9-2-1TH1-13.sbn
  312  -rw-     2208583   Oct 6 2014 01:09:12 +04:00  cvm42sccp.9-2-1TH1-13.sbn
  313  -rw-      356907   Oct 6 2014 01:09:12 +04:00  dsp42.9-2-1TH1-13.sbn
  314  -rw-     1759967   Oct 6 2014 01:09:16 +04:00  jar42sccp.9-2-1TH1-13.sbn
  315  -rw-         676   Oct 6 2014 01:09:18 +04:00  SCCP42.9-2-1S.loads
  316  -rw-         680   Oct 6 2014 01:09:18 +04:00  term42.default.loads
  317  -rw-         680   Oct 6 2014 01:09:20 +04:00  term62.default.loads
  318  drw-           0   Oct 6 2014 17:27:56 +04:00  3905.9-4-1-0
  321  -rw-          19   Oct 7 2014 13:49:58 +04:00  CP3905.9-4-1-0.loads
  322  -rw-     2820567   Oct 7 2014 13:51:16 +04:00  APP3905.9-4-1-0.zz


thanks

dont see any logs , pls re-attach

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