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New Member

CME: Pickup Group for B-ACD call queue?

Hi all

 

I have multiple queues set up in my CME, all working fine - each one terminating to a single ephone-dn

The problem I have is that even though the ephone-dn has been added to a pickup group, persons within that pickup group cannot pull a call from the queue (to help the relevant person out)

Is there a way to do this?

Thanks in advance

Everyone's tags (1)
2 REPLIES
Cisco Employee

if the user is in the same

if the user is in the same group , ideally all the phones should get a notification

is the user seeing the call and not able to answer ?

what error does it show on the phone

attach, sh run 

New Member

Hi javelkur I'm talking about

Hi javelkur

 

I'm talking about a pickup group (being able to answer ringing phone 1 from phone 2), not a hunt group

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