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CME- Pickup group issue

Issue:- extension 684 (DEF) cannot pickup call from his colleagues with extensions:

673

672

Please enable this function for his extension that he is able to pickup call from extensions: 673 and 672

-----------------------------------------------------------------------------------------

Step 1:- Check pickup group for telephony numbers 673 and 672 and

-----------------------------------------------------------------------------------------

CME-R-1#show ephone telephone-number 673

DP tag: 0, primary

Tag 30, Normal or Intercom dn

  ephone 30, mac-address xxxx.xxxx.xxxx <- MAC Address, line 1

CME-R-1#

CME-R-1#sho

CME-R-1#show run

CME-R-1#show running-config | sec ephone  30

ephone  30

device-security-mode none

mac-address xxxx.xxxx.xxxx <- MAC Address

ephone-template 1

type 7911

button  1:30

CME-R-1#show running-config | sec ephone-dn  30

ephone-dn  30  dual-line

number 673

pickup-group 8<-------- Check  <-------- Check  <-------- Check

label ABC-673

description 111111121673

name ABC

corlist incoming JLR-unrestrictedCSS

corlist outgoing PhonesP

ephone-dn-template 1

========================================================================

CME-R-1#show ephone telephone-number 672

DP tag: 0, primary

Tag 22, Normal or Intercom dn

  ephone 22, mac-address xxxx.xxxx.xxxx <- MAC Address, line 1

CME-R-1#show running-config | sec ephone  22

ephone  22

device-security-mode none

mac-address xxxx.xxxx.xxxx <- MAC Address

ephone-template 1

type 7911

button  1:22

CME-R-1#show running-config | sec ephone-dn  22

ephone-dn  22  dual-line

number 672

pickup-group 8  <-------- Check  <-------- Check  <-------- Check

label BCD-672

description 111111121672

name Rainer  BCD

corlist incoming JLR-unrestrictedCSS

corlist outgoing PhonesP

ephone-dn-template 1

========================================================================

CME-R-1#show ephone telephone-number 684

DP tag: 0, primary

Tag 117, Normal or Intercom dn

  ephone 117, mac-address xxxx.xxxx.xxxx <- MAC Address, line 1

CME-R-1#show running-config | sec ephone  117

ephone  117

device-security-mode none

mac-address xxxx.xxxx.xxxx <- MAC Address

ephone-template 1

type 7911

button  1:117

CME-R-1#show running-config | sec ephone-dn  117 <-------- Check ephone-dn not configured with pickup group

ephone-dn  117  dual-line

number 684

label DEF

description 111111118684

name DEF

corlist incoming JLR-unrestrictedCSS

corlist outgoing PhonesP

ephone-dn-template 1

-----------------------------------------------------------------------------------------

Step 2:- Add same pickup group to telephony number 684

-----------------------------------------------------------------------------------------

CME-R-1#conf t

Enter configuration commands, one per line.  End with CNTL/Z.

CME-R-1(config)#ephone-dn  117

CME-R-1(config-ephone-dn)# pickup-group 8<-------- Check  <-------- Check  <-------- Check

ex

CME-R-1#conf t

Enter configuration commands, one per line.  End with CNTL/Z.

CME-R-1(config)#ephone  117

CME-R-1(config-ephone)#reset

resetting xxxx.xxxx.xxxx <- MAC Address

CME-R-1(config-ephone)#

CME-R-1#

1 REPLY

CME- Pickup group issue

Hi.

Did you check this link?

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wp1092675

HTH

Regards

Carlo

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