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CME question about a greeting

Hi Guys,

My question is:

Is possible to have a greeting only(no mail box) when nobody can answer inbound calls in CME Unity express?

thanks

  • IP Telephony
Everyone's tags (1)
1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

CME question about a greeting

Hi Juancarlos,

Check;

Configuring an Announcement-Only Mailbox

Beginning in version 7.1, you can configure announcement-only mailboxes.  These mailboxes can play the user greeting and disconnect the call  only; they cannot take any messages from callers or send messages.

Announcement-only mailboxes enable you to:

Perform any operations that can be performed on a greeting in personal mailboxes, such as recording or deleting.

Use all the new greeting types introduced by the multiple greeting feature. For more information, see the Configuring Multiple Greetings.

Configure a General Delivery Mailbox as an announcement-only mailbox.

Also, announcement-only mailboxes:

Cannot be part of everyone's list (9999)

Are counted against the mailbox license

Have a default size of 5 minutes when they are created, but the default size can be modified later

Because announcement-only mailboxes cannot send or receive messages, you cannot:

Create distribution lists for them

Configure notification devices for them

Therefore announcement-only mailboxes cannot:

Have messages addressed to them

Have notifications cascaded to them

Receive broadcast messages

Subscribers can log in to announcement-only mailboxes using either the  TUI, VVE, or IMAP. However, there is no reason to use IMAP to log into  announcement-only mailboxes because they do not contain messages.

The following features are available only for personal mailboxes and cannot be used with announcement-only mailboxes:

Message expiration time

Message size

Fax configuration

The following operations are available only for personal mailboxes in  the TUI and VVE and cannot be used with announcement-only mailboxes:

Playing new, saved, or deleted messages

Sending messages

Setting message parameters, such as configuration lists or notification devices

SUMMARY STEPS

1. configure terminal

2. voice mailbox owner name type announcement-only [size seconds]

3. end

4. show voicemail detail mailbox name

DETAILED STEPS


Command or Action
Purpose

Step 1 

configure terminal

Example:

se-10-0-0-0# configure terminal

Enters configuration mode.

Step 2 

voice mailbox owner name type announcement-only
[size seconds]

se-10-0-0-0(config)# voice mailbox owner user-8 type  announcement-only size 60

Creates a mailbox that cannot be used to leave messages. It can only be used to make announcements.

Step 3 

end

Example:

se-10-0-0-0(config)# end

Exits to privileged EXEC mode.

Step 4 

show voicemail detail mailbox name

Example:

se-10-0-0-0# show voicemail detail mailbox user-8

(Optional) Displays information about a mailbox.

Examples

The following is sample output from the show voicemail detail mailbox command:

e-10-0-0-0# show voicemail detail mailbox User-8

Owner:                                       /sw/local/users/User-8

Type:                                        Announcement Only

Description:                                 User1 mailbox

Busy state:                                  idle

Enabled:                                     true

Allow login without pin:          no

Mailbox Size (seconds):          300

Play Tutorial:                    false

Space Used (seconds):          17

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmconfig.html#wpxref15407

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
4 REPLIES
Hall of Fame Super Red

CME question about a greeting

Hi Juancarlos,

Check;

Configuring an Announcement-Only Mailbox

Beginning in version 7.1, you can configure announcement-only mailboxes.  These mailboxes can play the user greeting and disconnect the call  only; they cannot take any messages from callers or send messages.

Announcement-only mailboxes enable you to:

Perform any operations that can be performed on a greeting in personal mailboxes, such as recording or deleting.

Use all the new greeting types introduced by the multiple greeting feature. For more information, see the Configuring Multiple Greetings.

Configure a General Delivery Mailbox as an announcement-only mailbox.

Also, announcement-only mailboxes:

Cannot be part of everyone's list (9999)

Are counted against the mailbox license

Have a default size of 5 minutes when they are created, but the default size can be modified later

Because announcement-only mailboxes cannot send or receive messages, you cannot:

Create distribution lists for them

Configure notification devices for them

Therefore announcement-only mailboxes cannot:

Have messages addressed to them

Have notifications cascaded to them

Receive broadcast messages

Subscribers can log in to announcement-only mailboxes using either the  TUI, VVE, or IMAP. However, there is no reason to use IMAP to log into  announcement-only mailboxes because they do not contain messages.

The following features are available only for personal mailboxes and cannot be used with announcement-only mailboxes:

Message expiration time

Message size

Fax configuration

The following operations are available only for personal mailboxes in  the TUI and VVE and cannot be used with announcement-only mailboxes:

Playing new, saved, or deleted messages

Sending messages

Setting message parameters, such as configuration lists or notification devices

SUMMARY STEPS

1. configure terminal

2. voice mailbox owner name type announcement-only [size seconds]

3. end

4. show voicemail detail mailbox name

DETAILED STEPS


Command or Action
Purpose

Step 1 

configure terminal

Example:

se-10-0-0-0# configure terminal

Enters configuration mode.

Step 2 

voice mailbox owner name type announcement-only
[size seconds]

se-10-0-0-0(config)# voice mailbox owner user-8 type  announcement-only size 60

Creates a mailbox that cannot be used to leave messages. It can only be used to make announcements.

Step 3 

end

Example:

se-10-0-0-0(config)# end

Exits to privileged EXEC mode.

Step 4 

show voicemail detail mailbox name

Example:

se-10-0-0-0# show voicemail detail mailbox user-8

(Optional) Displays information about a mailbox.

Examples

The following is sample output from the show voicemail detail mailbox command:

e-10-0-0-0# show voicemail detail mailbox User-8

Owner:                                       /sw/local/users/User-8

Type:                                        Announcement Only

Description:                                 User1 mailbox

Busy state:                                  idle

Enabled:                                     true

Allow login without pin:          no

Mailbox Size (seconds):          300

Play Tutorial:                    false

Space Used (seconds):          17

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/administrator/AA_and_VM/guide/vmconfig.html#wpxref15407

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan

CME question about a greeting

Thanks So much  for enlight me!!!!!

CME question about a greeting

Hi Juan Carlos,

Great info from Rob (+5 to you). Besides using announcement-only mailbox, you can use Unity Express scripts to play prompts and then disconnect the call or doing something else like a transfer to a hunt group pilot, for example. So if you are familiar by creating those scripts then you have another option there.

HTH

Gabriel.

Hall of Fame Super Red

CME question about a greeting

Hi JC,

You are most welcome my friend!

Gabriel....nice thinking on the "scripting" angle +5

Cheers!

Rob

"Seek it out and ye shall find  " 

- OneRepublic

"May your heart always be joyful And may your song always be sung May you stay forever young " - Dylan
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