We have an office that has the main line shared on all the phones.
Is there a way we can have the calls routed to AutoAttendant during the day, for example when we have meetings and we don't want to be disturbed?
I hope this can be accomplished without too much configuration. Ideally, I'd like it to be like an 'on / off' switch.
Any replies would be appreciated.
Solved! Go to Solution.
Yes, should be possible to transfer to a TCL/IVR or CUE. What do you want the AA to do ?
Actually - I meant to say the AA is in CUE.
What I'm trying to accomplish is find a way to manually have the calls routed to AA during the day when we have meetings so the phones don't ring, and then reverse that after meetings are done with so phones start ringing again.
Since the main line is shared on all phones, I can't do a DnD on the phone.
I wonder if CFwdAll to the AA would work...
As long as this Line is Line 1 on a specific phone you should be able to use Call Forward All from that phone.
Hope this helps!
Thanks for the reply.
I guess I'm contradicting myself.
CFwdAll wouldn't work because that shared line that I was talking about is actually a couple overlaid lines:
and the incoming lines are PLARed to DN 90, and on 90 there is call-forward busy to DN 91, and so on.
I'm trying to think of what options I have left...
Can you do this with CME? With CCM Call Forward All is only associated with Line 1 and cannot be used with any other line via the phone itself. Just curious :)
Yes Rob. This is "per-line CFA" that apparently CCM never mastered, leaving many disappointed users.
After being set, the phone will indicate for which button you have CFA, if different than 1.
If you have multiple buttons in CFA, only the lowest will display as such.
For buttons with overlaid DNs, CFA will be applied only to the first DN.
Wow! You got that right my friend :) This is something new to me and what an excellent feature. 5 points for your super knowledge here!
Thanks for everything,