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CME- Send caller straight to VM

Gurus,

For example, in the case of the secretary who knows the boss is busy, is there a way for her to send/transfer the caller directly into the boss's VM box, without the ringing of the phone first?

CME and CUE.

Thanks for the time,

-Michael

5 REPLIES
Hall of Fame Super Gold

Re: CME- Send caller straight to VM

If I'm not worng, this feature now appeared in CME 4.3

However, remember that some callers are able to tell from the ring pattern that they have been transferred directly and can complain about the low priority given to their call.

Re: CME- Send caller straight to VM

With that good info from Paulo, here is a link to the config guide:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmevmail.html#wp1041576

Hall of Fame Super Red

Re: CME- Send caller straight to VM

Hi Michael,

Just to add a note to the great info from Paolo and Matt (you guys Rock!). Here is another method (if you don't have CME 4.3), the steps required are nicely detailed in this good Tech Note;

Transfer a Caller Directly into a Unity Express Mailbox

http://www.cisco.com/en/US/products/sw/voicesw/ps5520/products_tech_note09186a00802ab979.shtml#cue_int_ccm_exp

Hope this helps!

Rob

New Member

Re: CME- Send caller straight to VM

Hey, thanks for all the great responses.

-Michael

New Member

Re: CME- Send caller straight to VM

All,

Here is another simpler was of doing this;

ephone-dn 1

number 8.... (assuming that the ext length is 4 and number 8 will be used to directly xfer to VM)

call-forward all

translation-profile outgoing XferVM

voice translation-rule 8

rule 1 /^8\(.*\)/ /\1/

voice translation-profile XferVM

translate redirect-called 8

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