I am no CME / Unity Express expert but this seem like a simple question. I have searched high and low and can't find a solution anywhere. HELP.
First my setup:
CME: 12.4(22)T / CME 7.0(1)
Unity Express: 3.1
Unity VM Pilot Ext: 200
ephone-dn 300 w/ "name User 300"
ephone-dn 301 w/ "name User 301"
ephone-dn 302 w/ "name User 302"
So directory services work fine.
If I am on extension 301 and call 300 it shows:
1) On 301's phone "To User 300 (300)", and
2) On 300's phone "From User 301 (301)".
All is good so far.
Problem, if 300 is busy or does not answer and the call transfers to the VM Pilot (200), the display on 301 says "To 200"!
I want it to say "To Voicemail (200)".
I have tried to add a "Directory entry" without success (didn't think this would work). I see no where to add this in Unity, but was thinking there might be a way to add a name to a dial-peer (my VM pilot) but I don't see it.
Re: CME - Set the Voicemail Pilot's Displayed Name?
It doesn't look like there is a native way to do this.
I looked into using SIP profiles to change the messaging, but it will only affect outgoing SIP messages, and there is no way for us to change the incoming caller ID sent in the contact field with those profiles.
If you have an account team you can ask for a feature request. It seems like it would be a trivial enhancement.
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