Hi, I have two Phones Ext 201, 202. Both these phones share ext 500.
When a call comes in (ext 500) both phones ring, upon no answer the incoming call will go to voicemail, the issue I have is that the WMI lamp doesn't illuminate . Should the phone MWI lamp light in this scenario?
When the DN isn't the Primary Line on the phone (have a look at this command);
To designate a line other than the primary line of an ephone to be associated with the ephone's message waiting indicator (MWI) lamp, use the mwi-line command in ephone configuration mode. To return to the default, use the no form of this command.
Line number to be associated with the MWI lamp. Range is from 1 to 34.
A phone's MWI lamp is lit only when there is a message waiting for the phone's primary line (line 1).
Sorry man, I didn't really see that you were using a 7911 (my bad!) I think you may be hitting the Restrictions shown below (from the same doc I sent)
This command designates a phone line other than the primary line to activate the MWI lamp on the phone. When a message is waiting for an ephone-dn associated with the designated line, the MWI lamp is turned on. When the message is heard, the MWI lamp is turned off. For phone lines other than the line that is designated to receive MWI, an envelope icon is displayed next to them when there is a message waiting.
Note that a logical phone "line" is not the same as a phone button. A line is a button that has one or more ephone-dns assigned to it. A button that has no ephone-dns assigned to it does not count as a line.
In most cases, one ephone-dn is assigned to one button on an ephone. When you set the mwi-line command to that button, the MWI lamp is turned on when there is a message waiting for that ephone-dn. When you set the mwi-line command to a button with a more complex configuration, the following rules apply:
â¢When a button has a single ephone-dn with primary and secondary numbers, the MWI lamp is turned on only when there is a message waiting for the primary number.
â¢When a button has several ephone-dns overlaid on it, the MWI lamp is turned on only when there is a message waiting for the first number in the list of ephone-dns.
â¢When a button is an overflow button for an overlay button, the MWI lamp is not turned on for any extension that might overflow to this button. If you set the mwi-line command to this button, the command is ignored.
You may have to tweak the way the button config on the 7911 is setup :)
When I set the shared extension 500 as primary this gives me a few issues. I don't think it's possible to do what I want. I have a basic setup with 2 phones (7911) with their own extension numbers 201, 202. I want them to also share ext 500 that has a voice mailbox. So far everything is working except I just need to get the MWI working for ext 500 on 201 & 202.
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