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CME SIP Softphone Forbidden + Cause Value 57

Hi,

I have to registered a X-lite softphone with CME. Xlite is able to make outbound calls but no incoming calls. A  Cause Value=57 (Bearer capaility not prensebtly available) error + Forbidden (SIP) message is received.

Any idea?

Below the setup:

voice service voip

ip address trusted list

  ipv4 0.0.0.0 0.0.0.0

no ip address trusted authenticate

allow-connections h323 to h323

allow-connections h323 to sip

allow-connections sip to h323

allow-connections sip to sip

supplementary-service h450.12

no supplementary-service sip moved-temporarily

no supplementary-service sip refer

sip

  registrar server expires max 1200 min 300

  localhost dns:callcentric.com

  outbound-proxy dns:callcentric.com

  no update-callerid

  sip-profiles 1000

voice register global

mode cme

source-address 10.1.1.1 port 5060

max-dn 20

max-pool 10

create profile sync 0347103021301215

voice register pool  1

id mac FFFF.FFFF.FFFF

type P600

number 1 dn 1

dtmf-relay sip-notify

username 207 password 1234

description 207

codec g711ulaw

voice register dn  1

number 207

name SalonConferencia

label 207

Debug:

=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.02.20 12:57:41 =~=~=~=~=~=~=~=~=~=~=~=

voip ccapi inout debugging is on

UC_560#

UC_560#

037386: //63082/xxxxxxxxxxxx/CCAPI/cc_api_caps_ind:

   Call Entry Is Not Found

037387: //-1/7D233461B28E/CCAPI/cc_api_display_ie_subfields:

   cc_api_call_setup_ind_common:

   cisco-username=999

   ----- ccCallInfo IE subfields -----

   cisco-ani=999

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=207

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=0

   cisco-rdnplan=0

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

037388: //-1/7D233461B28E/CCAPI/cc_api_call_setup_ind_common:

   Interface=0x876A6A54, Call Info(

   Calling Number=999,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=207(TON=Unknown, NPI=Unknown),

   Calling Translated=FALSE, Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE,

   Incoming Dial-peer=40004, Progress Indication=NULL(0), Calling IE Present=TRUE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=63082

037389: //-1/7D233461B28E/CCAPI/ccCheckClipClir:

   In: Calling Number=999(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

037390: //-1/7D233461B28E/CCAPI/ccCheckClipClir:

   Out: Calling Number=999(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

037391: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

037392: :cc_get_feature_vsa malloc success

037393: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

037394:  cc_get_feature_vsa count is 3

037395: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

037396: :FEATURE_VSA attributes are: feature_name:0,feature_time:2334035416,feature_id:15702

037397: //63082/7D233461B28E/CCAPI/cc_api_call_setup_ind_common:

   Set Up Event Sent;

   Call Info(Calling Number=999(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=207(TON=Unknown, NPI=Unknown))

037398: //63082/7D233461B28E/CCAPI/cc_process_call_setup_ind:

   Event=0x88635460

037399: //-1/xxxxxxxxxxxx/CCAPI/cc_setupind_match_search:

   Try with the demoted called number 207

037400: //63082/7D233461B28E/CCAPI/ccCallSetContext:

   Context=0x8B202E30

037401: //63082/7D233461B28E/CCAPI/cc_process_call_setup_ind:

   >>>>CCAPI handed cid 63082 with tag 40004 to app "_ManagedAppProcess_Default"

037402: //63082/7D233461B28E/CCAPI/ccCallProceeding:

   Progress Indication=NULL(0)

037403: //63082/7D233461B28E/CCAPI/ccCallSetupRequest:

   Destination=, Calling IE Present=TRUE, Mode=0,

   Outgoing Dial-peer=40003, Params=0x8B2141B0, Progress Indication=NULL(0)

037404: //63082/7D233461B28E/CCAPI/ccCheckClipClir:

   In: Calling Number=999(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

037405: //63082/7D233461B28E/CCAPI/ccCheckClipClir:

   Out: Calling Number=999(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed)

037406: //63082/7D233461B28E/CCAPI/ccCallSetupRequest:

   Destination Pattern=207, Called Number=207, Digit Strip=FALSE

037407: //63082/7D233461B28E/CCAPI/ccCallSetupRequest:

   Calling Number=999(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=207(TON=Unknown, NPI=Unknown),

   Redirect Number=, Display Info=

   Account Number=999, Final Destination Flag=TRUE,

   Guid=7D233461-9986-11E3-B28E-A94856B2592B, Outgoing Dial-peer=40003

037408: //63082/7D233461B28E/CCAPI/cc_api_display_ie_subfields:

   ccCallSetupRequest:

   cisco-username=999

   ----- ccCallInfo IE subfields -----

   cisco-ani=999

   cisco-anitype=0

   cisco-aniplan=0

   cisco-anipi=0

   cisco-anisi=0

   dest=207

   cisco-desttype=0

   cisco-destplan=0

   cisco-rdie=FFFFFFFF

   cisco-rdn=

   cisco-rdntype=0

   cisco-rdnplan=0

   cisco-rdnpi=-1

   cisco-rdnsi=-1

   cisco-redirectreason=-1   fwd_final_type =0

   final_redirectNumber =

   hunt_group_timeout =0

037409: //63082/7D233461B28E/CCAPI/ccIFCallSetupRequestPrivate:

   Interface=0x876A6A54, Interface Type=3, Destination=, Mode=0x0,

   Call Params(Calling Number=999,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed),

   Called Number=207(TON=Unknown, NPI=Unknown), Calling Translated=FALSE,

   Subscriber Type Str=Unknown, FinalDestinationFlag=TRUE, Outgoing Dial-peer=40003, Call Count On=FALSE,

   Source Trkgrp Route Label=, Target Trkgrp Route Label=, tg_label_flag=0, Application Call Id=)

037410: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

037411: :cc_get_feature_vsa malloc success

037412: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

037413:  cc_get_feature_vsa count is 4

037414: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa:

037415: :FEATURE_VSA attributes are: feature_name:0,feature_time:2334037208,feature_id:15703

037416: //63083/7D233461B28E/CCAPI/ccIFCallSetupRequestPrivate:

   SPI Call Setup Request Is Success; Interface Type=3, FlowMode=1

037417: //63083/7D233461B28E/CCAPI/ccCallSetContext:

   Context=0x8B214160

037418: //63082/7D233461B28E/CCAPI/ccSaveDialpeerTag:

   Outgoing Dial-peer=40003

037419: //63083/7D233461B28E/CCAPI/cc_api_call_proceeding:

   Interface=0x876A6A54, Progress Indication=NULL(0)

037420: //63083/7D233461B28E/CCAPI/cc_api_call_disconnected:

   Cause Value=57, Interface=0x876A6A54, Call Id=63083

037421: //63083/7D233461B28E/CCAPI/cc_api_call_disconnected:

   Call Entry(Responsed=TRUE, Cause Value=57, Retry Count=0)

037422: //63082/7D233461B28E/CCAPI/ccCallReleaseResources:

   release reserved xcoding resource.

037423: //63083/7D233461B28E/CCAPI/ccCallSetAAA_Accounting:

   Accounting=0, Call Id=63083

037424: //63083/7D233461B28E/CCAPI/ccCallDisconnect:

   Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=57)

037425: //63083/7D233461B28E/CCAPI/ccCallDisconnect:

   Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

037426: //-1/xxxxxxxxxxxx/CCAPI/cc_build_csv_feature_vsa:

037427: :Inside cc_build_feature_vsa

037428: //-1/xxxxxxxxxxxx/CCAPI/cc_build_csv_feature_vsa:

037429:  feature call basic

037430: //-1/xxxxxxxxxxxx/CCAPI/cc_build_csv_feature_vsa:

037431: cc_build_feature_vsa attr is "TWC","02/20/2014 12:54:25.545","999","207",0,15703,7D233461 998611E3 B28EA948 56B2592B,F66B,"","","",""

037432: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

037433:  Use file-acct reset when the problem is recovered

037434: //63083/7D233461B28E/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x876A6A54, Tag=0x0, Call Id=63083,

   Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

037435: //63083/7D233461B28E/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

037436: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

037437: :cc_free_feature_vsa freeing 8B1E94D0

037438: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

037439:  vsacount in free is 3

037440: //63082/7D233461B28E/CCAPI/ccCallDisconnect:

   Cause Value=57, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0)

037441: //63082/7D233461B28E/CCAPI/ccCallDisconnect:

   Cause Value=57, Call Entry(Responsed=TRUE, Cause Value=57)

037442: //-1/xxxxxxxxxxxx/CCAPI/cc_build_csv_feature_vsa:

037443: :Inside cc_build_feature_vsa

037444: //-1/xxxxxxxxxxxx/CCAPI/cc_build_csv_feature_vsa:

037445:  feature call basic

037446: //-1/xxxxxxxxxxxx/CCAPI/cc_build_csv_feature_vsa:

037447: cc_build_feature_vsa attr is "TWC","02/20/2014 12:54:25.541","999","207",0,15702,7D233461 998611E3 B28EA948 56B2592B,F66A,"","","",""

037448: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

037449:  Use file-acct reset when the problem is recovered

037450: //63082/7D233461B28E/CCAPI/cc_api_call_disconnect_done:

   Disposition=0, Interface=0x876A6A54, Tag=0x0, Call Id=63082,

   Call Entry(Disconnect Cause=57, Voice Class Cause Code=0, Retry Count=0)

037451: //63082/7D233461B28E/CCAPI/cc_api_call_disconnect_done:

   Call Disconnect Event Sent

037452: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

037453: :cc_free_feature_vsa freeing 8B1E8DD0

037454: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa:

37521: Feb 20 17:13:31.925: %FW-6-DROP_PKT: Dropping Other session 10.0.0.10:50537 204.95.24.194:443  due to  RST inside current window with ip ident 20832 tcpflags 0x5014 seq.no 2532618133 ack 805300611

UC_560#

UC_560#

UC_560#ter

UC_560#terminal mon

UC_560#debug ccsip messages

SIP Call messages tracing is enabled

UC_560#

UC_560#

UC_560#

UC_560#

037522: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

INVITE sip:207@10.1.1.1:5060 SIP/2.0

Via: SIP/2.0/UDP 10.1.7.3:52340;branch=z9hG4bK-d8754z-b80cee11e9528d3b-1---d8754z-;rport

Max-Forwards: 70

Contact: <sip:999@10.1.7.3:52340>

To: <sip:207@10.1.1.1:5060>

From: "999"<sip:999@10.1.1.1:5060>;tag=901f807d

Call-ID: NGU3MDM0NjVmMjIyNDhjNzVkZTgwNjI3MGNkODRlM2E.

CSeq: 1 INVITE

Allow: INVITE, ACK, CANCEL, OPTIONS, BYE, REGISTER, SUBSCRIBE, NOTIFY, REFER, INFO, MESSAGE

Content-Type: application/sdp

Supported: replaces

User-Agent: 3CXPhone 6.0.26523.0

Content-Length: 391

v=0

o=3cxVCE 368053830 60181875 IN IP4 10.1.7.3

s=3cxVCE Audio Call

c=IN IP4 10.1.7.3

t=0 0

m=audio 40042 RTP/AVP 0 8 3 101

a=rtpmap:0 PCMU/8000

a=rtpmap:8 PCMA/8000

a=rtpmap:3 GSM/8000

a=rtpmap:101 telephone-event/8000

a=fmtp:101 0-15

a=ptime:20

a=sendrecv

m=video 40040 RTP/AVP 34

c=IN IP4 10.1.7.3

a=rtpmap:34 H263/90000

a=fmtp:34 QCIF=1;CIF=1;SQCIF=1;CIF4=1

a=sendrecv

037523: //63209/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 100 Trying

Via: SIP/2.0/UDP 10.1.7.3:52340;branch=z9hG4bK-d8754z-b80cee11e9528d3b-1---d8754z-;rport

From: "999"<sip:999@10.1.1.1:5060>;tag=901f807d

To: <sip:207@10.1.1.1:5060>

Date: Thu, 20 Feb 2014 17:13:48 GMT

Call-ID: NGU3MDM0NjVmMjIyNDhjNzVkZTgwNjI3MGNkODRlM2E.

CSeq: 1 INVITE

Allow-Events: telephone-event

Server: Cisco-SIPGateway/IOS-12.x

Content-Length: 0

037524: //63210/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Sent:

INVITE sip:207@10.1.1.60:5060 SIP/2.0

Via: SIP/2.0/UDP 10.0.0.10:5060;branch=z9hG4bK14486655

From: "999" <sip:999@callcentric.com>;tag=32C43CB8-1C5

To: <sip:207@10.1.1.60>

Date: Thu, 20 Feb 2014 17:13:48 GMT

Call-ID: 328E72DA-998911E3-B30FA948-56B2592B@callcentric.com

Supported: 100rel,timer,resource-priority,replaces

Min-SE:  1800

Cisco-Guid: 0848116362-2575897059-3003754824-1454528811

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 101 INVITE

Timestamp: 1392916428

Contact: <sip:999@10.0.0.10:5060>

Call-Info: <sip:10.0.0.10:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"

Expires: 180

Allow-Events: telephone-event

Max-Forwards: 69

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 305

v=0

o=CiscoSystemsSIP-GW-UserAgent 8589 6759 IN IP4 10.0.0.10

s=SIP Call

t=0 0

m=audio 17034 RTP/AVP 0 19

c=IN IP4 10.0.0.10

a=rtpmap:0 PCMU/8000

a=rtpmap:19 CN/8000

a=ptime:20

m=video 18822 RTP/AVP 34

c=IN IP4 10.0.0.10

a=rtpmap:34 H263/90000

a=fmtp:34 SQCIF=1;QCIF=1;CIF=1;CIF4=1;MAXBR=850

037525: //63210/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 407 Proxy Authentication Required

v: SIP/2.0/UDP 10.0.0.10:5060;branch=z9hG4bK14486655;rport=61306;received=179.52.128.203

f: "999" <sip:999@callcentric.com>;tag=32C43CB8-1C5

t: <sip:207@10.1.1.60>

i: 328E72DA-998911E3-B30FA948-56B2592B@callcentric.com

CSeq: 101 INVITE

Proxy-Authenticate: Digest realm="callcentric.com", domain="sip:callcentric.com", nonce="e8701607f2f704ca2515bae516172a00", opaque="", stale=TRUE, algorithm=MD5

l: 0

037526: //63210/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Sent:

ACK sip:207@10.1.1.60:5060 SIP/2.0

Via: SIP/2.0/UDP 10.0.0.10:5060;branch=z9hG4bK14486655

From: "999" <sip:999@callcentric.com>;tag=32C43CB8-1C5

To: <sip:207@10.1.1.60>

Date: Thu, 20 Feb 2014 17:13:48 GMT

Call-ID: 328E72DA-998911E3-B30FA948-56B2592B@callcentric.com

Max-Forwards: 70

CSeq: 101 ACK

Allow-Events: telephone-event

Content-Length: 0

037527: //63210/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Sent:

INVITE sip:207@10.1.1.60:5060 SIP/2.0

Via: SIP/2.0/UDP 10.0.0.10:5060;branch=z9hG4bK144871814

From: "999" <sip:999@callcentric.com>;tag=32C43CB8-1C5

To: <sip:207@10.1.1.60>

Date: Thu, 20 Feb 2014 17:13:48 GMT

Call-ID: 328E72DA-998911E3-B30FA948-56B2592B@callcentric.com

Supported: 100rel,timer,resource-priority,replaces

Min-SE:  1800

Cisco-Guid: 0848116362-2575897059-3003754824-1454528811

User-Agent: Cisco-SIPGateway/IOS-12.x

Allow: INVITE, OPTIONS, BYE, CANCEL, ACK, PRACK, UPDATE, REFER, SUBSCRIBE, NOTIFY, INFO, REGISTER

CSeq: 102 INVITE

Timestamp: 1392916428

Contact: <sip:999@10.0.0.10:5060>

Call-Info: <sip:10.0.0.10:5060>;method="NOTIFY;Event=telephone-event;Duration=2000"

Expires: 180

Allow-Events: telephone-event

Proxy-Authorization: Digest username="cacerestorres",realm="callcentric.com",uri="sip:207@10.1.1.60:5060",response="050fd36ed08c4d579a69e0aec98b6fd1",nonce="e8701607f2f704ca2515bae516172a00",opaque="",algorithm=MD5

Max-Forwards: 69

Content-Type: application/sdp

Content-Disposition: session;handling=required

Content-Length: 305

v=0

o=CiscoSystemsSIP-GW-UserAgent 8589 6759 IN IP4 10.0.0.10

s=SIP Call

t=0 0

m=audio 17034 RTP/AVP 0 19

c=IN IP4 10.0.0.10

a=rtpmap:0 PCMU/8000

a=rtpmap:19 CN/8000

a=ptime:20

m=video 18822 RTP/AVP 34

c=IN IP4 10.0.0.10

a=rtpmap:34 H263/90000

a=fmtp:34 SQCIF=1;QCIF=1;CIF=1;CIF4=1;MAXBR=850

037528: //63210/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 403 Incorrect Authentication

v: SIP/2.0/UDP 10.0.0.10:5060;branch=z9hG4bK144871814;rport=61306;received=179.52.128.203

f: "999" <sip:999@callcentric.com>;tag=32C43CB8-1C5

t: <sip:207@10.1.1.60>

i: 328E72DA-998911E3-B30FA948-56B2592B@callcentric.com

CSeq: 102 INVITE

l: 0

037529: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

037530:  Use file-acct reset when the problem is recovered

037531: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

ACK sip:207@10.1.1.60:5060 SIP/2.0

Via: SIP/2.0/UDP 10.0.0.10:5060;branch=z9hG4bK144871814

From: "999" <sip:999@callcentric.com>;tag=32C43CB8-1C5

To: <sip:207@10.1.1.60>

Date: Thu, 20 Feb 2014 17:13:48 GMT

Call-ID: 328E72DA-998911E3-B30FA948-56B2592B@callcentric.com

Max-Forwards: 70

CSeq: 102 ACK

Allow-Events: telephone-event

Content-Length: 0

037532: //63209/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 403 Forbidden

Via: SIP/2.0/UDP 10.1.7.3:52340;branch=z9hG4bK-d8754z-b80cee11e9528d3b-1---d8754z-;rport

From: "999"<sip:999@10.1.1.1:5060>;tag=901f807d

To: <sip:207@10.1.1.1:5060>;tag=32C43D6C-18CC

Date: Thu, 20 Feb 2014 17:13:48 GMT

Call-ID: NGU3MDM0NjVmMjIyNDhjNzVkZTgwNjI3MGNkODRlM2E.

CSeq: 1 INVITE

Allow-Events: telephone-event

Server: Cisco-SIPGateway/IOS-12.x

Reason: Q.850;cause=57

Content-Length: 0

037533: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

ACK sip:207@10.1.1.1:5060 SIP/2.0

Via: SIP/2.0/UDP 10.1.7.3:52340;branch=z9hG4bK-d8754z-b80cee11e9528d3b-1---d8754z-;rport

Max-Forwards: 70

To: <sip:207@10.1.1.1:5060>;tag=32C43D6C-18CC

From: "999"<sip:999@10.1.1.1:5060>;tag=901f807d

Call-ID: NGU3MDM0NjVmMjIyNDhjNzVkZTgwNjI3MGNkODRlM2E.

CSeq: 1 ACK

Content-Length: 0

037534: voice_file_acct_initiate_dump_to_file: Both file modes have failed in earlier attempt

037535:  Use file-acct reset when the problem is recovered

037536: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

SUBSCRIBE sip:207@10.1.1.1;transport=UDP SIP/2.0

Via: SIP/2.0/UDP 179.52.128.203:49970;branch=z9hG4bK-d8754z-0b3e36f226558e1e-1---d8754z-

Max-Forwards: 70

Contact: <sip:207@179.52.128.203:49970;transport=UDP>

To: <sip:207@10.1.1.1;transport=UDP>

From: <sip:207@10.1.1.1;transport=UDP>;tag=641f697d

Call-ID: NDgxY2NiYTFjMzk1MmVjY2QzZjM1NTJlYjA3YmQyMjk.

CSeq: 1 SUBSCRIBE

Expires: 3600

Accept: application/simple-message-summary

Allow: INVITE, ACK, CANCEL, BYE, NOTIFY, REFER, MESSAGE, OPTIONS, INFO, SUBSCRIBE

Supported: replaces, norefersub, extended-refer, timer, X-cisco-serviceuri

User-Agent: Z 3.2.21357 r21367

Event: message-summary

Allow-Events: presence, kpml

Content-Length: 0

037537: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Sent:

SIP/2.0 503 Service Unavailable

Via: SIP/2.0/UDP 179.52.128.203:49970;branch=z9hG4bK-d8754z-0b3e36f226558e1e-1---d8754z-;received=10.1.7.3

From: <sip:207@10.1.1.1;transport=UDP>;tag=641f697d

To: <sip:207@10.1.1.1;transport=UDP>;tag=32C44198-1350

Date: Thu, 20 Feb 2014 17:13:50 GMT

Call-ID: NDgxY2NiYTFjMzk1MmVjY2QzZjM1NTJlYjA3YmQyMjk.

CSeq: 1 SUBSCRIBE

Content-Length: 0

no debug all

All possible debugging has been turned off

UC_560#

037538: //-1/xxxxxxxxxxxx/SIP/Msg/ccsipDisplayMsg:

Received:

UC_560#

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2 ACCEPTED SOLUTIONS

Accepted Solutions

Re: CME SIP Softphone Forbidden + Cause Value 57

Hi.
Can you please attach your current configuration

Thanks

Regards

Carlo

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Re: CME SIP Softphone Forbidden + Cause Value 57

Hi,

You are receiving incorrect authentication on the second call leg.

037528: //63210/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 403 Incorrect Authentication

Can you try by disabling outbound proxy.

no outbound-proxy dns:callcentric.com

Thanks

Manish

6 REPLIES

Re: CME SIP Softphone Forbidden + Cause Value 57

Hi.
Can you please attach your current configuration

Thanks

Regards

Carlo

Sent from Cisco Technical Support iPhone App

Please rate all helpful posts "The more you help the more you learn"

Re: CME SIP Softphone Forbidden + Cause Value 57

show run attached. I know the configuration is a mess (it wasn't me ).

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Re: CME SIP Softphone Forbidden + Cause Value 57

Hi,

You are receiving incorrect authentication on the second call leg.

037528: //63210/328D3A8AB309/SIP/Msg/ccsipDisplayMsg:

Received:

SIP/2.0 403 Incorrect Authentication

Can you try by disabling outbound proxy.

no outbound-proxy dns:callcentric.com

Thanks

Manish

Re: CME SIP Softphone Forbidden + Cause Value 57

Manish is right, "SIP/2.0 403 Incorrect Authentication"  received because of incorrect Authentication.

voip service voip

sip

"no outbound-proxy dns:callcentric.com"  should work.

[+5] for Manish.

Regards,

Kevin

Re: CME SIP Softphone Forbidden + Cause Value 57

Hi leo,

You can also try by below modification:-

Remove under sip-ua:-

credentials username 17772699582 password 7 121A114246595E547B79 realm callcentric.com

Add under sip-ua:-

credentials username 17772699582 password 7 121A114246595E547B79 realm

Please use appropriate IP Address instead of DNS.

The above solution was actually proposed by our friend Carlo Poggiarelli in below thread and it seems similar to your issue.

https://supportforums.cisco.com/thread/2250326

Regards,
Nishant Savalia

Regards, Nishant Savalia

CME SIP Softphone Forbidden + Cause Value 57

Hi,

Thanks for the response, that did the trick!!!

Thanks for the great help to all!!!

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