Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CME, unity express

Is it posible to access my voicemails from PSTN?

If it is so, how??


Re: CME, unity express


You can assign a dedicated a DID number and translate that DID number to voicemail pilot number using translation profile.


New Member

Re: CME, unity express

Hi rajeshrevuru,

Thanks for your help. I assigned a DID to voicemail. Now I can check my voicemails from PSTN


Hall of Fame Super Red

Re: CME, unity express

Hi Filberto,

Just to add another option to the great tip from Rajesh (+5 points for you Rajesh :)

You can have either a separate (dedicated) PSTN number for this specific purpose (which is routed to the voice mail pilot number as nicely noted by Rajesh), or these calls can use your main business number (and therefore terminate on the AA). If you choose to terminate calls at the AA, you must redirect calls to voice mail via the AA menu by dialing the voice mail pilot number as an extension.

If a subscriber wants to call in to check voice mail from any off-net location (such as home or a cell phone) and to be presented only with the PIN login menu (and not the User ID followed by PIN login menu), then Cisco Unity Express must recognize the caller ID delivered with the PSTN call and be able to map that to a mailbox on the system. This call flow requires the following:

•The PSTN must deliver caller ID to your location.

•You must associate a secondary number (the PSTN phone number) with the mailbox in addition to the extension.

You can associate a secondary number with a Cisco Unity Express mailbox by setting the Primary E.164 Number field in the user's profile to this number

From this excellent CUE doc;

Hope this helps!


New Member

Re: CME, unity express

Hi Rob,

Thanks for the link, It help me to solve my issue.