Please help on more information on CME cdr records, if i open one of my cdr records that is send via gw-accounting i cannot find the info of the trunk where the call whent out on, eg. E1 or BRI. Does CME provide your dial-peer or trunk group info for in-bound and out-bound calls.
I have an problem at one of my clients running CME, the TMS systems looks at the CDR records to determine what calls was made and then bill the clients accordantly to the rates for mobile calls or PSTN calls. We have separate E1 for PSTN and a separate E1 for Mobile calls, then the Mobile E1 fails over to PSTN for redundancy, so the CDR records does not specify where the call went out on and this is a big problem.
Please advice on whether this is the way the CME is designed or is there a way to fix this.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...