CME version 7.0.1 PROBLEM WITH THE DIAL TONE

[chrysostomos1980]

Hi

We have one CME version 7.0.1 connected with the PSTN network with two different connections

One with PRI and the other with analogue lines

We dial 9 for the PRI and 8 for the analogue lines

WITH THE  PRI

Now the issue is that when we dial 9 we have to wait for  dialtone and then dial the number otherwise if we dial 9 and immediately dial the number then we cant establish the call.

WITH THE ANALOGUE LINES

When we dial 8 and the number immediately then everyhting its ok and we dont have to wait for dial tone

Could you pls advice?

below is the telephony service config

telephony-service

sdspfarm units 3

sdspfarm transcode sessions 10

sdspfarm tag 1 conference

sdspfarm tag 2 transcoding

conference hardware

video

em logout 0:0 0:0 0:0

max-ephones 48

max-dn 100

ip source-address 10.8.1.241 port 2000

service phone videoCapability 1

timeouts interdigit 3

timeouts ringing 15

system message Logicom

load 7914 S00104000100

load 7915-12 B015-1-0-2.SBN

load 7915-24 B015-1-0-2.SBN

load 7910 P00405000700

load 7912 P00403020209

load 7921 CP7921G-1.0.3.LOADS

load 7925 CP7925G-1.3.3.LOADS

load 7931 SCCP31.8-1-1SR2S

load 7937 apps37sccp.1-1-1-1

load 7960-7940 P00308010100

load 7961 TERM61.DEFAULT

load 7962 term62.default.loads

load 7965 term65.default.loads

load 7970 term70.default

load 7975 term75.default.loads

load 7985 cmterm_7985.4-1-7-0.bin

time-zone 30

time-format 24

date-format dd-mm-yy

  max-conferences 4 gain -6

moh music-on-hold.au

multicast moh 239.0.0.1 port 2123

dn-webedit

time-webedit

transfer-system full-consult

transfer-pattern 9T

secondary-dialtone 9

Regards

[acampbell]

Hi,

Can you show the dial peers that make the calls to the PRI

It may be that you need to remove the command secondary-dialtone 9

!

telephony-service

no secondary-dialtone 9

!

But it depends on the dial peers

Regards

Alex

[chrysostomos1980]

Hi thank you for the reply

Below is the dial peers for the PRI and for the analogue lines

!

dial-peer voice 3 pots

description **TO PRI**

preference 1

destination-pattern 9T

progress_ind alert enable 8

incoming called-number .

direct-inward-dial

port 0/0/0:15

!

dial-peer voice 5 pots

preference 3

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/1/0

!

dial-peer voice 6 pots

preference 4

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/1/1

!

dial-peer voice 7 pots

preference 5

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/1/2

!

dial-peer voice 8 pots

preference 6

destination-pattern 8T

direct-inward-dial

port 0/1/3

!

dial-peer voice 16 pots

preference 7

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/3/3

!        

dial-peer voice 9 pots

preference 8

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/2/0

!

dial-peer voice 10 pots

preference 9

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/2/1

!

dial-peer voice 11 pots

preference 10

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/2/2

!

dial-peer voice 12 pots

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/2/3

!

dial-peer voice 13 pots

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/3/0

!

dial-peer voice 14 pots

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/3/1

!

dial-peer voice 15 pots

destination-pattern 8T

incoming called-number .

direct-inward-dial

port 0/3/2

!

[acampbell]

Hi,

That looks good then

this peer already has the 9T in it

!

dial-peer voice 3 pots

description **TO PRI**

preference 1

destination-pattern 9T

progress_ind alert enable 8

incoming called-number .

direct-inward-dial

port 0/0/0:15

!

So can you try testing with

conf t

!

!

telephony-service

no secondary-dialtone 9

!

!

If you need to put it back the

conf t

!

!

telephony-service

secondary-dialtone 9

!

!

Regards

Alex

[chrysostomos1980]

I tried it with out any change

The problem exist and also another one problem that i forgot to mentioned it

When we dial 9 and wait the dial tone and then dial the number , finally the called number is not show on the phone screen

Maybe is a bug of the current cme version?

c2800nm-advipservicesk9-mz.124-22.T5.bin

[boris.kudr]

Hi mate,

Could you show configuraton for "inter serial 0/0/0:15" and "debug isdn q931" for calls to PRI when you wait for dialtone?

Also, did you try increasing the interdigit timeout to, say, 10 seconds?

telephony-service

timeouts interdigit 10

HTH

Boris

[chrysostomos1980]

Hi mate

interface Serial0/0/0:15

no ip address

encapsulation hdlc

no logging event link-status

isdn switch-type primary-net5

isdn timer T310 60000

isdn incoming-voice voice

isdn sending-complete

no cdp enable

end

with the  increasing timeouts interdigit  to 10 then i think we will wait much more when the CME send the call to the ISP or not?

Regards

[chrysostomos1980]

Hi

Can someone help with this?

Regards

[acampbell]

Hi,

What happens if you remove the secondary dialtone

!

telephony-service

no secondary-dialtone 9

!

Make a call with the start 9.XXXXX

Does this call work ?

Regards

Alex