Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

CME with UCC

Hi All,

when I run unified call connector for the CME, it says "acquiring for line FAILED" then I exit all the application in the PC background, still shows FAILED. any suggestion would be very appreciated.

thanks

Alex

2 REPLIES
New Member

Re: CME with UCC

Please check the following troubleshooting tech note. you might need to do additional changes on your internet explorer security.

It looks like Cisco CRM Communications Connector Client Authentication Issue.

Try:

http://www.cisco.com/en/US/products/sw/custcosw/ps14/products_tech_note09186a00804ca006.shtml

New Member

Re: CME with UCC

Alex,

Are you running the UCC client in server mode or Tapi mode? I have noticed when running UCC version 1.1 that if you have speed dials setup on your phone it will fail to acquire your lines. You can remove your speed dials if you have any and re-enter them using the UCC client and it should work.

This is a really buggy product.

Drew

104
Views
0
Helpful
2
Replies