the softkey TrnsfVM on IP Phone works if followed by inputting an extension, but if I push the speed dial button instead, I hear error message" there's no mailbox associated with the extension", then the call is transferred back by CUE.
If the call does go to voicemail but the wrong greeting is played--or even one that states that there is no mailbox associated with this number--then the problem is likely that the E.164 number is not assigned to the subscriber.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...