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Community Member

CME7.1 + CUE7.0: Transfer to Voice Mail

the softkey TrnsfVM on IP Phone works if followed by inputting an extension, but if I push the speed dial button instead, I hear error message" there's no mailbox associated with the extension", then the call is transferred back by CUE.

is this normal behavior?

thanks,

Jonathan

2 REPLIES
Bronze

Re: CME7.1 + CUE7.0: Transfer to Voice Mail

If the call does go to voicemail but the wrong greeting is played--or even one that states that there is no mailbox associated with this number--then the problem is likely that the E.164 number is not assigned to the subscriber.

Community Member

Re: CME7.1 + CUE7.0: Transfer to Voice Mail

if you input the extension mannually, the call goes thru. Cisco TAC determines this is caused by a bug, will be resolved on 12.4.24T2

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