05-29-2012 08:53 AM - edited 03-16-2019 11:23 AM
Hi,
I have migrated from cisco unity 5 to cisco unity connection 8.6 and after hearing messages in unity connection migrated from unity the caller ID (number or name ) are not in the message, for the new message it works fine I can here the message and the number of the caller.
Any idea.
Regards
05-29-2012 12:16 PM
Can you verify in user settings whether we are configured to hear the caller's name or not
user > edit > playback message settings
check under
Before Playing Each Message, Play
is this checked
Sender's Information
and include extension
hope this helps
05-31-2012 02:42 AM
Hi nikshah,
No it's not the issue it's just issuing when for the imported user, for the new message it's ok.
Regards
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