Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Communicator - Exception Error Default.xml

We are using Cisco IP Communicator 8.6.3 on Windows 7 systems and the app works fine when it does not have our high security polices applied.
But when I apply our Operational security policy (group polices with higher security), the app gets an error upon startup.
While the splash screen is loading, when it says "Starting Audio" it freezes and an error comes up that says "Communicator - Exception Error" "Default.xml".

I need help figuring out what is blocking the application from starting up correctly so I can change our policies.

Error log below:

Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> RunApplication
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| --> CLocStrings::setStringsFile
Mon Jul 08 17:10:24.931 : ERROR : (  4480) -CIPC|  &E CLocStrings::setStringsFile:

SFBStrings.xml, [2]
Mon Jul 08 17:10:24.931 :    EE : (  4480) -CIPC| <-- CLocStrings::setStringsFile
Mon Jul 08 17:10:37.456 :    EE : (  4480) -CIPC| --> CDll::loadLibrary(sfb.dll)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CLocStringsSFB::initalize()
Mon Jul 08 17:10:37.473 :  SPCL : (  4480) -SFB|  &S CLocStringsSFB::initalize(): forceReinitialize=0
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| --> CLocStrings::setStringsFile
Mon Jul 08 17:10:37.473 : ERROR : (  4480) -SFB|  &E CLocStrings::setStringsFile:

SFBStrings.xml, [2]
Mon Jul 08 17:10:37.473 :    EE : (  4480) -SFB| <-- CLocStrings::setStringsFile
Mon Jul 08 17:10:37.473 : ERROR : (  4480) -CIPC|  &E CDll::loadLibrary(sfb.dll): ::LoadLibrary (sfb.dll)  FAILED (998)
Mon Jul 08 17:10:37.473 :    EE : (  4480) -CIPC| <-- CDll::loadLibrary(sfb.dll)
Mon Jul 08 17:10:37.504 :    EE : (  4480) -CIPC| --> CSFBAgentWnd::wndProc()::WM_CREATEMAINWND
Mon Jul 08 17:10:37.504 :  SPCL : (  4480) -CIPC|  &S CSFBAgentWnd::wndProc()::WM_CREATEMAINWND: ~~~~~ dwUpdateFinished = 0
Mon Jul 08 17:10:37.504 :    EE : (  4480) -CIPC| <-- CSFBAgentWnd::wndProc()::WM_CREATEMAINWND
Mon Jul 08 17:10:37.504 :    EE : (  4680) -CIPC| --> CDll::loadLibrary(sfb.dll)
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CLocStringsSFB::initalize()
Mon Jul 08 17:10:37.505 :  SPCL : (  4680) -SFB|  &S CLocStringsSFB::initalize(): forceReinitialize=0
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::loadLibrary(FileSystemDll.dll)
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetDirectorySeparator )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetCacheMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetFlashMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetRamMountPoint )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILEGetAppCiscoCommunicatorDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CDll::getProcAddress( FILECreateDir )
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| --> CLocStrings::setStringsFile
Mon Jul 08 17:10:37.505 : ERROR : (  4680) -SFB|  &E CLocStrings::setStringsFile:

SFBStrings.xml, [2]
Mon Jul 08 17:10:37.505 :    EE : (  4680) -SFB| <-- CLocStrings::setStringsFile
Mon Jul

Everyone's tags (5)
1 REPLY
New Member

I only get this problem when

I only get this problem when i try to run IP Communicator from the Command Line. Is there any way around this? Any way to launch IP Communicator perhaps with some arguments in order to avoid getting the exception "Default.xml"?

1181
Views
0
Helpful
1
Replies