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Communicator or hardphones for Call center???

Hi all,

what are pro and cons of using IP Communicator instead of IPphones in a call center environement (IPCC Enterprise)??

thank you

2 REPLIES
Hall of Fame Super Silver

Re: Communicator or hardphones for Call center???

The pros and cons are the same as deployment without IPCC, IPC allows you to work from anywhere, so if your agents are mobile agents working from home, that's your pro. If all the agents come in to a call center and sit in a cube, you will not gain anything from IPC exept for 8 buttons on a vs. 2 or 6 (unless you give them 797X phone).

HTH,

Chris

Cisco Employee

Re: Communicator or hardphones for Call center???

To add to Chris' point (and ratings) keep in mind that because Communicator is installed on a desktop (just like the Cisco Agent Desktop clients), losing the desktop means the agent can't take calls any more. With a hard phone, in such a case the agent could still be able to log into the IP Phone Agent and continue working.

Regards,

Michael.

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