Is there any documents from Cisco comparing CUE IVR and UCCX IVR, not only the capacity but also the features? Thanks. Please explain a little bit about their difference. My goal is the prompt can tell the customer their position in the phone calls queue. And at the time of office closing time, direct all calls to prompt playing office closing message. Can CUE do this?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...