Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Complete Document Step-by-Step setup Auto Attendant on Unity 4/5/6 ?

dear sir,

Anyone have any doc. for subject mentioned?

thanks & appreciate.


Re: Complete Document Step-by-Step setup Auto Attendant on Unity

Setting up a call handler is pretty straight forward.

See if this document is of any help to you.

Basically though you are just setting up a call handler to answer incoming calls. If you require user input during the greeting you can use the "caller input" configuration. Be aware that you can also set schedules, closed and opening greetings, and also transfer out to any extension you like.

Also a guide to explain your different configuration variables.

Cisco Employee

Re: Complete Document Step-by-Step setup Auto Attendant on Unity

not that i'm aware of, all we use are call handlers to perform that job

Call Handler Settings

above is the guide which will tell you all that can be configured on a call handler, the basic is to configure the caller input depending on what the user presses while hearing the prompt and then transfer it to a phone or maybe to another call handler but something such as a guide on how to configure them, no.

maybe someone at the forum has a personal doc on the subject but nothing like that at CCO

the link contains all the admin guide so you can refer to all the elements you need to configure on unity and it's the same on any unity version



if this helps, please rate



if this helps, please rate