Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

Complete Document Step-by-Step setup Auto Attendant on Unity 4/5/6 ?

dear sir,

Anyone have any doc. for subject mentioned?

thanks & appreciate.

2 REPLIES

Re: Complete Document Step-by-Step setup Auto Attendant on Unity

Setting up a call handler is pretty straight forward.

See if this document is of any help to you.

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a00801e6ef6.shtml#setup

Basically though you are just setting up a call handler to answer incoming calls. If you require user input during the greeting you can use the "caller input" configuration. Be aware that you can also set schedules, closed and opening greetings, and also transfer out to any extension you like.

Also a guide to explain your different configuration variables.

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/401/administration/guide/ex/SAG_0200.html

Cisco Employee

Re: Complete Document Step-by-Step setup Auto Attendant on Unity

not that i'm aware of, all we use are call handlers to perform that job

Call Handler Settings

http://www.cisco.com/en/US/docs/voice_ip_comm/unity/404/administration/guide/ex/sag0200.html#wp1054580

above is the guide which will tell you all that can be configured on a call handler, the basic is to configure the caller input depending on what the user presses while hearing the prompt and then transfer it to a phone or maybe to another call handler but something such as a guide on how to configure them, no.

maybe someone at the forum has a personal doc on the subject but nothing like that at CCO

the link contains all the admin guide so you can refer to all the elements you need to configure on unity and it's the same on any unity version

HTH

javalenc

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
248
Views
0
Helpful
2
Replies