Conference isn't complete in 2921/CME

[dfaju520]

Hi,guys

  This is my conference configed.when I pickup the phone and press the meetme softkey, it.s can not be completed. 

   So,need  help help  help

   
voice-card 0
 dspfarm
 dsp services dspfarm

!
voice class custom-cptone jointone
 dualtone conference
  frequency 600 900
  cadence 300 150 300 100 300 50
!         
voice class custom-cptone leavetone
 dualtone conference
  frequency 400 800
  cadence 400 50 200 50 200 50

********************************************
!
sccp local GigabitEthernet0/2
sccp ccm 192.168.0.254 identifier 1 version 7.0 
bind interface 
sccp
!
sccp ccm group 1
 bind interface gigabitEthernet 0/2
 associate ccm 1 priority 1
 associate profile 1 register confprof2
!

!
dspfarm profile 1 conference  
 codec g711ulaw
 codec g711alaw
 maximum sessions 6
 conference-join custom-cptone jointone
 conference-leave custom-cptone leavetone
 associate application SCCP

！
telephony-service
 sdspfarm conference mute-on 111 mute-off 222
 sdspfarm units 6
 sdspfarm tag 2 confprof2
 sdspfarm unregister force
 conference hardware
 transfer-system full-consult
 max-conferences 6 gain -6
!

ephone-dn  83  dual-line
 number 4000
 conference meetme
 preference 1
 no huntstop
!
!
ephone-dn  84  dual-line
 number 4000
 conference meetme
 preference 2
!
!
ephone-dn  85  dual-line
 number 4000
 conference meetme
 preference 3
!

ephone-template  2
 softkeys hold  Join Newcall Resume Select
 softkeys idle  Cfwdall ConfList Dnd Join Newcall Pickup Redial RmLstC
 softkeys seized  Endcall Redial Meetme Cfwdall Pickup
 softkeys connected  ConfList Endcall Hold Join Park RmLstC Select Trnsfer
!
!
ephone  1
 conference drop-mode creator
 conference add-mode creator
 device-security-mode none
 conference admin
 mac-address 40F4.ECEF.7501
 ephone-template 2
 username "testA"
 type 7911
 keep-conference
 button  1:1
!
!
!
ephone  2
 conference drop-mode creator
 conference add-mode creator
 conference admin
 device-security-mode none
 mac-address ABCD.ABCD.ABCD
 ephone-template 2
 username "testB"
 type CIPC
 keep-conference
 button  2:2
!
!
!
ephone  3
 conference drop-mode creator
 conference add-mode creator
 conference admin
 device-security-mode none
 mac-address 28D2.4431.AE30
 ephone-template 2
 type CIPC
 keep-conference
 button  1:3

[Suresh Hudda]

Try to add below codecs under `dspfarm profile 1 conference` and then check.

codec g729ar8
codec g729abr8
codec g729r8
codec g729br8

If no success, then please attach "debug voip ccapi inout" when you press meetme button and "show sdspfarm units"

Suresh

[dfaju520]

Hi, thank you for your attention. I already add g729 codec ,and "terminal monitor /debug voip ccapi " ,then shown

Jul 2 01:19:25.967: %HWCONF-6-REGISTER: hwconf-2:confprof2 IP:192.168.0.254 Socket:2 DeviceType:HW Conference has registered.

when I Pick up ,it's shown:

GRHVoiceGateway# Jul 2 01:24:31.955: //371/64A8A7118340/CCAPI/cc_api_call_disconnect_done: Disposition=0, Interface=0x3D4AB67C, Tag=0x0, Call Id=371, Call Entry(Disconnect Cause=28, Voice Class Cause Code=0, Retry Count=0) Jul 2 01:24:31.955: //371/64A8A7118340/CCAPI/cc_api_call_disconnect_done: Call Disconnect Event Sent Jul 2 01:24:31.955: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: Jul 2 01:24:31.955: :cc_free_feature_vsa freeing 21274E20 Jul 2 01:24:31.955: //-1/xxxxxxxxxxxx/CCAPI/cc_free_feature_vsa: Jul 2 01:24:31.955: vsacount in free is 0 Jul 2 01:24:33.031: //-1/74BD79318344/CCAPI/cc_api_display_ie_subfields: cc_api_call_setup_ind_common: cisco-username= ----- ccCallInfo IE subfields ----- cisco-ani=1005 cisco-anitype=0 cisco-aniplan=0 cisco-anipi=0 cisco-anisi=0 dest= cisco-desttype=0 cisco-destplan=0 cisco-rdie=FFFFFFFF cisco-rdn= cisco-rdntype=0 cisco-rdnplan=0 cisco-rdnpi=0 cisco-rdnsi=0 cisco-redirectreason=0 fwd_final_type =0 final_redirectNumber = hunt_group_timeout =0 Jul 2 01:24:33.031: //-1/74BD79318344/CCAPI/cc_api_call_setup_ind_common: Interface=0x3D4AB67C, Call Info( Calling Number=1005,(Calling Name=)(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed), Called Number=(TON=Unknown, NPI=Unknown), Calling Translated=FALSE, Subscriber Type Str=RegularLine, FinalDestinationFlag=FALSE, Incoming Dial-peer=20031, Progress Indication=ORIGINATING SIDE IS NON ISDN(3), Calling IE Present=TRUE, Source Trkgrp Route Label=, Target Trkgrp Route Label=, CLID Transparent=FALSE), Call Id=-1 Jul 2 01:24:33.031: //-1/74BD79318344/CCAPI/ccCheckClipClir: In: Calling Number=1005(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed) Jul 2 01:24:33.031: //-1/74BD79318344/CCAPI/ccCheckClipClir: Out: Calling Number=1005(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed) Jul 2 01:24:33.031: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jul 2 01:24:33.031: :cc_get_feature_vsa malloc success Jul 2 01:24:33.031: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jul 2 01:24:33.031: cc_get_feature_vsa count is 1 Jul 2 01:24:33.031: //-1/xxxxxxxxxxxx/CCAPI/cc_get_feature_vsa: Jul 2 01:24:33.031: :FEATURE_VSA attributes are: feature_name:0,feature_time:556224040,feature_id:438 Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/cc_api_call_setup_ind_common: Set Up Event Sent; Call Info(Calling Number=1005(TON=Unknown, NPI=Unknown, Screening=Not Screened, Presentation=Allowed), Called Number=(TON=Unknown, NPI=Unknown)) Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/cc_process_call_setup_ind: Event=0x3A053858 Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/ccCallSetContext: Context=0x238883DC Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/cc_process_call_setup_ind: >>>>CCAPI handed cid 372 with tag 20031 to app "_ManagedAppProcess_Default" Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/ccCallSetupAck: Call Id=372 Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/cc_api_set_transfer_info: Transfer Number=, Transfer Reason=0x0 Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/ccGenerateToneInfo: Stop Tone On Digit=TRUE, Tone=Dial Tone, Tone Direction=Network, Params=0x0, Call Id=372 Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/ccSetDigitTimeouts: Initial Digit Timeout=-1000(ms), Inter Digit Timeout=-1000(ms) Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/ccSetDigitTimeouts: Call Entry(Inter Digit Timeout=10000(ms), Initial Digit Timeout=10000(ms)) Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/ccCallReportDigits: (callID=0x174, digit_event=0x1, enable=TRUE, consume=FALSE) Jul 2 01:24:33.031: //372/74BD79318344/CCAPI/ccCallReportDigits: Enabled=TRUE, Call Id=372 Jul 2 01:24:33.035: //372/74BD79318344/CCAPI/cc_api_call_report_digits_done: (vdbPtr=0x3D4AB67C, callID=0x174, disp=0, digit_event=0x1, enable=TRUE, consume=FALSE) Jul 2 01:24:33.035: //372/74BD79318344/CCAPI/cc_api_call_report_digits_done: Enabled=TRUE, Disposition=0x0, Interface=0x3D4AB67C, Call Id=372 Jul 2 01:24:33.035: //372/74BD79318344/CCAPI/cc_api_call_report_digits_done: Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms))

then I press the meetme

Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/cc_handle_inter_digit_timer: Generate inter-digit timeout CC_EV_CALL_DIGIT_END event Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/cc_handle_inter_digit_timer: Generate inter-digit timeout CC_EV_CALL_DIGIT_END event Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/ccCallReportDigits: (callID=0x175, digit_event=0x0, enable=FALSE, consume=FALSE) Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/ccCallReportDigits: Enabled=TRUE, Call Id=373 Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/cc_api_call_report_digits_done: (vdbPtr=0x3D4AB67C, callID=0x175, disp=0, digit_event=0x0, enable=FALSE, consume=FALSE) Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/cc_api_call_report_digits_done: Enabled=TRUE, Disposition=0x0, Interface=0x3D4AB67C, Call Id=373 Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/cc_api_call_report_digits_done: Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms)) Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/ccCallDisconnect: Cause Value=28, Tag=0x0, Call Entry(Previous Disconnect Cause=0, Disconnect Cause=0) Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/ccCallDisconnect: Cause Value=28, Call Entry(Responsed=TRUE, Cause Value=28) Jul 2 01:25:31.775: //373/8ECFA9A98348/CCAPI/cc_api_get_transfer_info: Transfer Number=NULL

[Suresh Hudda · Accepted solution]

Call is disconnecting with reason code 28, that says "Indicates that the called party cannot be
reached because the called party number is not in a valid format or is not complete"

Looks like meet me number is not invoking properly.

Please try to remove hardware conference for a while and then check once.

put 'no hardware conference' under "telephony-service"

Suresh

[dfaju520]

  yeah, thank you  . I  followed  your step and it's successful, and 

 and then ,I  try again,I pree pickup--->meetme--->5000 ,the phone show unknowd number.the debug message   shown the  reason codec 28 agian. 

[Suresh Hudda]

Dear,

'It's successful' means ? did you able to start a meetme conference and what is 5000, is it defined somewhere in cme ?

please post the latest cme configuration with 'debug voip ccapi inout'.

Suresh

[dfaju520]

ok, thanks  

  Now, I use 7911 phone to press the meetme and it's successful

           I use CIPC  and 7937 to press the meetme ,shown:unknown number.

 the CME and conference configration:

voice-card 0

 dspfarm

 dsp services dspfarm

!

voice class custom-cptone leavetone

 dualtone conference

  frequency 400 800

  cadence 400 50 200 50 200 50

!

voice class custom-cptone jointone

 dualtone conference

  frequency 600 900

  cadence 300 150 300 100 300 50

!

sccp local GigabitEthernet0/2

sccp ccm 192.168.0.254 identifier 1 version 7.0 

sccp

!

sccp ccm group 1

 associate ccm 1 priority 1

 associate profile 1 register VOIPMEET

!

dspfarm profile 1 conference  

 codec g711alaw

 codec g711ulaw

 maximum sessions 6

 conference-join custom-cptone jointone

 conference-leave custom-cptone leavetone

 associate application SCCP

!

!

telephony-service

 sdspfarm units 6

 sdspfarm unregister force

 sdspfarm tag 1 VOIPMEET

 conference hardware

 max-ephones 90

 max-dn 200

 ip source-address 192.168.0.254 port 2000

 auto assign 1 to 10

 system message welcome to grohe 

 url services http://192.168.0.253/voiceview/common/login.do 

 url authentication http://192.168.0.254/CCMCIP/authenticate.asp  

 time-zone 42

 time-format 24

 date-format yy-mm-dd

 voicemail 6000

 max-conferences 6 gain -6

 moh "music-on-hold.au"

 web admin system name kape secret 5 $1$d5sV$znhGaEwPwynFW6RH6YCeu/

 dn-webedit 

 time-webedit 

 transfer-system full-consult

 fac standard

 create cnf-files version-stamp 7960 Jul 03 2014 16:56:28

!

ephone-dn  84  octo-line

 number 5000

 conference meetme

!

ephone-template  1

 softkeys hold  Join Newcall Resume Select

 softkeys idle  Redial Pickup Dnd RmLstC ConfList Cfwdall

 softkeys seized  Endcall Meetme Pickup Cfwdall

 softkeys connected  Endcall Trnsfer Hold Join Select ConfList RmLstC Park

!

ephone  2

 device-security-mode none

 mac-address D824.BDBB.F4F5

 ephone-template 1

 type 7911

 button  1:2

ephone  3

 device-security-mode none

 description Sophia Xu

 mac-address 28D2.4431.AE30

 ephone-template 1

 type CIPC

 button  1:1

ephone  73

 device-security-mode none

 mac-address 0004.F2F7.D0F7

 ephone-template 2

 type 7937

 button  1:73

the debug message is in  attachment

thanks again!

[Suresh Hudda · Accepted solution]

As per 7937 logs, somehow call is disconnecting as normal call clearing, dont know why. Can you please put 'create cnf' under telephony-service' and reboot the 7937 phone and check.

Jul  3 08:46:13.219: //64/527E6BE88081/CCAPI/cc_api_call_report_digits_done:
   Call Entry(Initial Digit Timeout=15000(ms), Inter Digit Timeout=10000(ms))
Jul  3 08:46:25.167: //64/527E6BE88081/CCAPI/cc_api_call_disconnected:
   Cause Value=16, Interface=0x23C97648, Call Id=64

Suresh

[dfaju520]

 Hi,  Suresh

    this problem has been solved .

    when I press "newcall"-meetme-5000   It's successful

    when I press  "pickup"-meetme-5000,  failed

 Thanks again for  your help!