Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

conference station 7936, can I change its MAC address?

Hi all,

one of our customer has complained about not working (unregistered) 7936 conference station.

He has sent me the IP address of the conference station, so I was able to to check its setting.

I have found, that its MAC address has changed from original value 00E075F31843 to ee0e0e0e0e0e somehow!

I have changed conference station configuration in the Callmanager, so that user could continue using it. (We are using CUCM version 7.1.5.)

Does anybody knows how to change the conference station MAC address back?

Everyone's tags (1)
4 REPLIES
VIP Super Bronze

conference station 7936, can I change its MAC address?

I am not sure I understand your question. Do you want to change the MAC address on CUCM?

Please rate useful posts

"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
New Member

conference station 7936, can I change its MAC address?

No, I want to change the MAC address of the conference station. I know, that documentation says that it's not possible, but it had happened somehow .

VIP Super Bronze

conference station 7936, can I change its MAC address?

That is really strange because mac addresses are hardcoded to the phone. Try and do a factory reset and see if the original mac comes back

Please rate useful posts

"For the love of God is broader than the measure of man's mind And the heart of the Eternal is most wonderfully kind"

Please rate all useful posts "The essence of christianity is not the enthronement but the obliteration of self --William Barclay"
Hall of Fame Super Gold

conference station 7936, can I change its MAC address?

That is not supposed to ever happen.

Unit may have failed and need replacement.

307
Views
0
Helpful
4
Replies
CreatePlease login to create content