Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Attention: The Community will be in read-only mode on 12/14/2017 from 12:00 am pacific to 11:30 am.

During this time you will only be able to see content. Other interactions such as posting, replying to questions, or marking content as helpful will be disabled for few hours.

We apologize for the inconvenience while we perform important updates to the Community.

New Member

Conference Station 7937G and SRST

Hi everybody,

I have configured a conference station 7937G on my Communication Manager 6.1. All was working till I implemented SRST with CallManager Express.

Before have implemented SRST, my conference station 7937 registered on my Communications Manager but it took a long time (about 5 minutes). Now SRST in configured, my conference station register on my CallManager Express in SRST mode. I think it is because it take too long time to register on the Communications Manager 6.1.

Does anyone had the same problem ? Do you have any idea to solve this problem ? I need my conference station register on my Communications Manager in order to make external calls.

Thanks in advance for your help.

Best regards.


Re: Conference Station 7937G and SRST

To register the Cisco Unified IP Conference Station 7937G with Cisco Unified Communications Manager release 6.1 follow these steps:

1. Log in to the Cisco Unified Communications Manager Administration application.

2. From the menu bar, choose Device > Phone.

The Find and List Phones window appears.

3. Click Add New.

The Add a New Phone window appears.

4. Select the Cisco 7937 phone type from the drop-down menu and click Next.

The Phone Configuration window appears.

5. In the Phone Configuration window, enter information in the following fields:

MAC Address

Device Pool

Phone Button Template

Device Security Profile

6. Click Save.

New Member

Re: Conference Station 7937G and SRST

I have registered my Station 7937 as you told but it does not register on my Communications Manager.

When SRST was not configured, my 7937G station was registered on my Communication Manager but since I configured SRST, my 7937G station does not register anymore on my Communications Manager but always on the SRST gateway.

New Member

Re: Conference Station 7937G and SRST

Hi There,

I am having the same issue with CUCM 7 and 7937 Conference Phone. Ever since I programmed SRST I am having the same exact issue. Have you found a resolution on this?


CreatePlease to create content