07-30-2008 08:44 AM - edited 03-15-2019 12:18 PM
I want to setup a Call Center for one of my sites. Using two 7961 phones configured exactly the same (6500, *6500, **6500, ***6500, ****6500). All calls during business hours will be answered by a real person. After hours they will be forwarded to an outside answering service. How do I set this up?
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07-30-2008 08:59 AM
Hi John,
It sounds like these are just Multiple Line appearances of 6500? If this is correct you can use either Call Forward All (controlled by the user) to the Answering Service or Time of Day Routing.
Check out this this excellent presentation on Time of Day Routing (it includes a great step by step and examples);
http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html
Hope this helps!
Rob
07-30-2008 08:53 AM
What does this mean...Do you mean the 7961 will have the same extension numbers?
07-30-2008 01:44 PM
Yes, they are exact images of each other.
07-30-2008 08:59 AM
Hi John,
It sounds like these are just Multiple Line appearances of 6500? If this is correct you can use either Call Forward All (controlled by the user) to the Answering Service or Time of Day Routing.
Check out this this excellent presentation on Time of Day Routing (it includes a great step by step and examples);
http://www.cisco.com/E-Learning/bulk/public/celc/CMToD/player.html
Hope this helps!
Rob
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