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Community Member

Configure a phone for pick up calls in a call pickup group but not vice versa.

I want to allow the secretary to pick up calls from a groups of devices in a call pickup group but not vice versa.

I have CUM 7.1.3 and the phone are 7962 with an expansion module 7915. 

 

Thanks!

 

Marcelo. 

2 REPLIES
Community Member

You can configure a

You can configure a PickupGroup with a Partition which is reachable only from the secretary IP Phone's CSS only.

You only need one new Partition and one new CSS.

HiFor Call group

Hi

For Call group configuration just follow the below

1- Create new partition. and create new CSS -which will include the new patition

2- Make sure the call pickup group numbers does not overlap with the exiting dial plan

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/4_2_3/ccmcfg/ccmcfg/b05cpkup.html

2- under call pickup group select the same partition on step 1.

3- Go to phone and use CSS which used on step 1.

 

Thanks

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