Configure ACD on CUCM 7.1

[alemunmo81]

Hello

Can i configure ACD on CUCM 7.1??...how can i do this??

Thanks,

[kelvin.blair]

ACD is usually a feature of an IVR product. To have ACD functionality you will need UCCX/UCCE. If you just need some type of AA, then you can use Unity Expres, Unity Connection or Unity.

Other products that provide ACD functionality is CME with B-ACD TCL scripts.

Hope this helps...

[James Hawkins]

CUCM 7.1 supports hunt groups but if you want call queuing, IVR for call routing etc. then you need to deploy another product such as Unified Contact Center Express.

http://www.cisco.com/en/US/products/sw/custcosw/ps1846/index.html

This is installed on a separate server and is licensed on a per seat basis