Hi!
If you are trying to import the users from CUCM to CUC via AXL (Application Server) you might want to check the following:
1. Open the CCM Serviceability web page --> Tools --> Service Activation and activate the AXL Web service, which is deactivated by default.
2. Go to CCM Admin --> User Management --> End User
Make sure the users that will be imported to Unity Connection are already configured.
NOTE: Make sure ALL the users have a Primary Extension, if not the import will fail!
3. Check the Device association and make sure the user has a device associated with it.
*** On Unity Connection ***
1. You must have the CUCM integration already running.
2. Select Telephony Integrations --> Phone System --> Select your CUCM integration --> Edit --> Cisco Callamanager AXL Servers
3. Fill in the following parameters:
CCM IP address
Port 8443 for SSL
Port 8080 for non-SSL
Username: CCMAdministrator or any user you have configured on CCM that has access to the directory.
Note: This is Case Sensitive
Password:
Then click "Save" and click on the Test button. You should see something like:
"Test message successfully sent to AXL server X.X.X.X:8443"
4. Go to Templates--> User Templates and select or create one user template that will be used for the imported users. If you don't
configure a User Template, when importing the Callmanager Users you will get this message:
"No User Templates were found for the selected phone system"
5. Go to Tools--> Import Callmanager Users Select your CCM 5.X server and click on "Find", then select the users to be imported.
6. You can also synchronize the users if you change something on CCM admin page (for example, extension, name, etc) with the "Synch CallManager Users" option.
Hope this helps :)
Regards,
Teresa.
If you find this post helpful, please rate! :)
Regards,
Tere.
If you find this post helpful, please rate! :)
