Configureing Extention

[s.gundlapally]

we are using CME and want to configure the extention as follows

if extention is busy or no answer, the call should transfer to another extension. if that extension is also busy or no anser then the call transfer to original extention voice mail box to leave the message.

any help will be appriciated.

[Rob Huffman]

Hi Sudheer,

Here is an example of the config changes to be done on CME (Communications Manager Express)

Basic Call Forwarding: Example

The following example sets up forwarding for extension 2777 to extension 2513 on all calls, busy, and no answer. During night service hours, calls are forwarded to a different number, extension 2879.

For Phone A

ephone-dn 20

number 2777

call-forward all 2513

call-forward busy 2513

call-forward noan 2513 timeout 45

call-forward night-service 2879

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmetrans.html#wp1106692

Then for Phone B

ephone-dn 21

number 2513

call-forward all

call-forward busy XXXX (where XXXX is the Cue Pilot #)

call-forward noan XXXX timeout 45 (where XXXX is the Cue Pilot #)

You can check this for CUE;

**Mailbox selection (OCN or LRD) in your case use OCN

This configurable option specifies the mailbox to be used in case of call forward.

Mailbox selection: Mailbox in which an incoming voice message is stored. The options are original called number (OCN) or the last redirected number (LRD). LRD is the default option:)

Check out Page 88 of this good doc;

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel2_3/cliadmin/cuecli23.pdf

Hope this helps!

Rob