Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Configuring Email Alerts in RTMT

I have config the email server, alert actions and set the smtp server. Also rebooted the call manager. Please provide some suggestions to help me get the alerts.

3 REPLIES
Bronze

Re: Configuring Email Alerts in RTMT

Check two things:

1. Make sure your UCM server is setup to resolve DNS

2. Make sure you are allowing your UCM server to relay off of your SMTP server

HTH

Thanks,

Jon

Cisco Employee

Re: Configuring Email Alerts in RTMT

Hi!

You can also try checking that the Exchange server is not blocking the emails for some reason. Sometimes if you have a rule blocking the mails from RTMT_Alert or other email addresses without a fqdn you don't get the alerts.

Check this bug too:

CSCsf08244

RTMT emails do not include domain in from field of SMTP header

Symptom:

Email alerts from RTMT may not be delivered to recipients.

Conditions:

RTMT alerts currently do not supply a domain in the from field of the SMTP header.

Example packet capture of problem:

Simple Mail Transfer Protocol

Command: MAIL FROM:\r\n

Command: MAIL

Request parameter: FROM:

CM logs show:

alertmgr.SendMail - SendMail::send: got address exception=

javax.mail.internet.AddressException: Missing domain in string ``RTMT_Admin@''

Workaround:

assign the fully qualified domain name to the servers involved using the following CLI:

set network dns primary

set network dns secondary

set network domain

Have a nice day!

Teresa.

Regards, Tere. If you find this post helpful, please rate! :)
New Member

Re: Configuring Email Alerts in RTMT

Thanks for the replies i was being blocked by my smtp server.

1243
Views
4
Helpful
3
Replies
CreatePlease to create content